That repetitive hard drive clicking noise — known as the "click of death" — signals hard drive head failure. Your data isn't lost, but every second counts. Clicking hard drive data recovery requires immediate professional intervention.
Understanding why your hard drive is clicking is the first step to recovery. Brisbane's leading data recovery specialists have recovered data from thousands of clicking drives. With our ISO-certified cleanroom and 96% success rate, we give your irreplaceable files the best chance of survival.
The "Click of Death" — What hard drive head failure sounds like
Power down your clicking hard drive immediately. Don't run recovery software — it makes hard drive head failure worse. Call us for emergency same-day assessment.
The distinctive clicking sound from your hard drive signals a critical mechanical failure. Understanding what's happening inside helps explain why professional clicking hard drive data recovery requires specialized equipment and expertise.
The hard drive clicking noise you're hearing is your drive's read/write heads repeatedly trying — and failing — to locate their correct position on the magnetic platters. This mechanical failure, documented extensively by manufacturers like Seagate and Western Digital, is commonly called the "click of death."
Inside every hard disk drive (HDD), an actuator arm swings read/write heads across spinning platters with extraordinary precision. The heads never touch the platter surface — they float on a microscopic cushion of air just 3 to 5 nanometers above it. To put that in perspective, a human hair is approximately 75,000 nanometers thick, and a fingerprint is about 600 nanometers.
When you power on a clicking hard drive, here's what's happening inside:
The platters spin up to operating speed (5,400–15,000 RPM depending on drive type), and the heads move from their parked position to begin reading the drive's firmware data.
The damaged heads cannot read the servo tracks that guide positioning. Without this feedback, the actuator doesn't know where to place the heads, causing them to sweep back and forth searching.
After multiple failed attempts, the drive's controller parks the heads back on the ramp (the "click" sound) and starts the initialization process again. This cycle repeats indefinitely, creating the rhythmic clicking pattern.
Every time the damaged heads sweep across the platter surface, they may be scraping microscopic grooves into the magnetic coating — permanently destroying the data stored in those areas. This is why powering off immediately is critical.
When your hard drive starts clicking, continuing to use it — even to "quickly backup important files" — is the worst thing you can do. Each read/write operation causes the damaged heads to traverse the platters, potentially destroying more data with every pass. According to data recovery industry research, drives that are powered off immediately after the first clicking sounds show recovery success rates above 90%, while drives that continue running can drop below 50%.
Yes — professional clicking hard drive data recovery has a high success rate when the drive is handled correctly. Recovery requires replacing the damaged head assembly in an ISO Class 100 cleanroom using compatible donor parts, then imaging the platters with specialized equipment like the PC-3000.
Not all clicking sounds indicate the same problem. The pattern and frequency of the hard drive clicking noise can help identify the underlying failure mode and inform the recovery approach.
Regular clicking every 1-2 seconds typically indicates head failure. The drive repeatedly attempts to initialize, fails, parks the heads (click), and retries. This is the classic "click of death" pattern.
CLICK . . CLICK . . CLICKFast, irregular clicking or chattering sounds suggest the heads are actively scraping or bouncing on the platter surface — a head crash. This causes immediate and ongoing data destruction.
CLICKCLICKCLICK-CLICKA single click followed by the motor spinning down usually indicates firmware or PCB issues. The drive starts, encounters an error reading system data, and shuts down to protect itself.
CLICK . . . [silence]The following table shows approximate clicking hard drive data recovery success rates based on our experience recovering thousands of drives. Actual results depend on factors including drive condition, how long it was operated after failure, and whether any DIY recovery attempts were made.
| Failure Type | Common Symptoms | Recovery Rate | Typical Timeframe |
|---|---|---|---|
| Head Misalignment (No Contact) | Rhythmic clicking, drive not recognized | 95%+ | 3-5 days |
| Read/Write Head Failure | Clicking, partial detection, bad sectors | 90% | 3-7 days |
| Firmware Corruption | Single click then spin-down, not detected | 92% | 2-4 days |
| Minor Head Crash (Limited Area) | Clicking with grinding undertone | 75% | 5-10 days |
| Severe Head Crash (Extensive) | Loud grinding, scratching sounds | 40% | 7-14 days |
| DIY Attempt (Drive Opened) | Varies — often severe contamination | 25% | 10-21 days |
Understanding why your hard drive is clicking helps us determine the best clicking hard drive data recovery approach and set realistic expectations for your data.
Even a small drop can cause hard drive head failure by misaligning the delicate head assembly or damaging the spindle motor bearings. External hard drives clicking after a fall is one of the most common scenarios we see — a 30cm drop onto a hard surface while powered on is often enough to trigger the click of death.
When read/write heads physically contact the spinning platter, they can gouge the magnetic surface. This is the most severe form of hard drive clicking noise — immediate power-off is critical to prevent total data loss.
The printed circuit board controls all drive functions. Power surges, faulty cables, or component failure can cause the PCB to send incorrect signals, making heads seek incorrectly and creating a clicking hard drive.
The spindle motor spins platters thousands of times per minute. Worn bearings cause wobble and vibration, making precise head positioning impossible and causing the hard drive making clicking noise pattern.
Modern drives store critical operating parameters in firmware modules. Corruption can cause the drive to fail initialization and repeatedly attempt to recalibrate, creating clicking sounds.
Excessive heat warps platters and damages head assemblies. Poor ventilation, blocked fans, or operating in hot Australian summers gradually degrades drive components until clicking begins.
Hard drives have a finite lifespan (typically 3-5 years of heavy use). Components naturally degrade over time, and clicking may signal the drive is reaching end of life. Can data be recovered from clicking hard drive? Yes, in most cases.
Wondering how to fix a clicking hard drive without losing data? The actions you take in the next few minutes can mean the difference between successful clicking hard drive data recovery and permanent data loss. Follow these steps carefully.
Power down your computer or safely disconnect the external hard drive clicking. Every second the drive runs while clicking, the heads may be causing additional damage to the platter surfaces where your data is stored. If your hard drive is making clicking noise and won't boot, do not attempt to restart.
Don't keep turning it on "just to check" — each power cycle causes more head damage and reduces recovery chances.
Recovery software cannot fix mechanical problems and will only cause additional wear on your clicking drive. Opening the drive outside an ISO cleanroom introduces dust particles that can destroy platters. Internet "fixes" like the freezer trick cause condensation damage.
Even data recovery professionals use ISO Class 100 cleanrooms with fewer than 100 particles per cubic metre — impossible to replicate at home.
Note when the clicking started, what happened beforehand (drop, power outage, etc.), the clicking pattern (continuous, intermittent, rhythmic), and any error messages. Record a short audio clip if possible. This information helps us diagnose faster and choose the right recovery approach.
Keep the drive in a cool, dry place away from magnetic sources (speakers, magnets, other electronics). Don't shake, drop, or apply pressure. If it's an internal drive, leave it installed if possible to avoid additional handling that could worsen head failure.
Time is critical with clicking drives. Contact Wildfire Data Recovery for a free assessment. We'll evaluate your drive using professional diagnostic tools, explain the recovery options, and provide a fixed quote before any work begins. Can data be recovered from a clicking hard drive? In 96% of cases, yes.
We offer free courier pickup across Brisbane and SE Queensland — no need to risk further damage transporting it yourself.
The internet is full of "quick fixes" for clicking hard drives. These myths don't just fail — they actively destroy data and can make professional recovery impossible. We see the aftermath every week. Here's the truth about each dangerous technique and why it fails.
This platter was destroyed by condensation within minutes of removal from a freezer. The white spots are corrosion eating through the magnetic coating where your data was stored.
Put your clicking hard drive in the freezer for a few hours. The cold will shrink the metal parts and free up the stuck heads, giving you time to copy your data before it warms up again.
This myth originated in the early 1990s when hard drives were much larger, used different bearing types, and had completely different failure modes. Some older drives with stiction (heads stuck to platters) occasionally worked briefly after cooling. But modern drives are destroyed by this technique.
Modern hard drives operate at tolerances measured in nanometers. When you remove a frozen drive from the freezer and expose it to room temperature air, condensation forms immediately on every surface — including the platters where your data lives and the heads that must float above them.
This moisture causes several types of irreversible damage. The water droplets on the platter surface cause the magnetic coating to oxidize and corrode, chemically destroying the data stored there. When the drive spins up, the heads — designed to float on a microscopic air cushion — instead hydroplane through water droplets and crash into the surface. The PCB electronics can short-circuit from moisture infiltration.
Additionally, the thermal shock from temperature changes of 50°C or more can crack the glass platters used in many modern drives. Even if the platters survive, the precision mechanical alignment of the head stack is disrupted by uneven thermal expansion.
Hard drives have breather holes that equalize internal and external air pressure. When you freeze a drive, moisture-laden warm air rushes in through these holes as the drive warms up, condensing directly on internal components.
This drive was opened "just for a quick look" in a normal room. The white specks are dust particles — each one larger than the head flying height, guaranteeing catastrophic head crashes.
I can open my hard drive and manually move the heads back into position, or clean the platters with a soft cloth to remove any debris.
This sounds logical if you think of hard drives like other mechanical devices. But hard drives operate at tolerances that make them more like precision scientific instruments than consumer electronics. Opening one outside a cleanroom is like performing surgery in a dusty garage.
Hard drives are assembled in ISO Class 100 cleanrooms where every cubic foot of air contains fewer than 100 particles larger than 0.5 microns. Normal room air — even in a "clean" home — contains millions of particles per cubic foot. A single dust particle is between 1,000 and 100,000 nanometers across. The heads float just 3-5 nanometers above the platters.
The moment you remove those Torx screws and lift the lid, billions of contaminant particles rush into the drive enclosure. They land on the platters, embed in the lubricant, and settle on the head sliders. When the drive spins up, these particles act like boulders on a highway — the heads crash into them at the equivalent of hundreds of kilometers per hour, gouging deep scratches across multiple data tracks.
Fingerprint oils are equally devastating. The natural oils on human skin chemically react with the magnetic coating, creating permanent etching patterns. Even touching the edge of a platter — which seems safe — allows oils to migrate across the surface over time.
Hard drives can only be safely opened in ISO Class 100 cleanrooms using specialized tools, anti-static procedures, and laminar flow workstations that maintain a constant curtain of filtered air. Even professional technicians train for years before performing internal drive work solo.
Recovery software is designed for logical failures (deleted files, formatted drives). Running it on a clicking drive forces damaged heads to sweep across platters for hours — destroying data with every pass.
Download data recovery software like Recuva, TestDisk, or PhotoRec to scan the clicking drive and recover my files. Maybe some data can be salvaged even if the drive is failing.
This is one of the most common mistakes we see, and it's understandable — data recovery software is often the first search result when people look for help with failing drives. But these tools are designed for completely different problems than clicking drives.
Recovery software addresses logical failures — accidental deletion, formatted partitions, corrupted file systems. In these cases, the drive hardware works perfectly; only the data organization has been damaged. The software scans the drive, finds file fragments, and reconstructs them.
A clicking drive has a physical failure. The hardware itself is broken. Running recovery software doesn't fix damaged heads — it just forces those damaged heads to sweep across your platters thousands of times while the software attempts to read every sector. Each sweep risks additional damage. Each failed read attempt causes the heads to retry repeatedly. What starts as a recoverable problem becomes an unrecoverable disaster.
We regularly receive drives that started with minor head issues — perhaps 95%+ of data recoverable — but arrived after recovery software scans with massive platter damage covering 30-50% of the surface. The software ran for 8-12 hours, forcing failed reads across the entire drive, turning localized damage into widespread destruction.
Use recovery software only on drives that are working normally but have logical problems — accidental deletion, format, or corruption. If the drive clicks, beeps, grinds, or isn't detected, software won't help and will likely cause harm.
These concentric scratch rings were caused by a single "tap" while the drive was spinning. Each ring represents thousands of destroyed data tracks containing irreplaceable files.
Give the drive a firm tap or twist while it's running. This can dislodge stuck heads or free up mechanical jams. My friend says it worked for him back in the day.
This technique occasionally worked in the 1980s with drives that had different mechanical designs and larger tolerances. Modern drives are precision instruments where physical shock is catastrophic.
Picture this: read/write heads weighing almost nothing float 3-5 nanometers above platters spinning at 7,200 RPM — faster than a race car engine. The heads are aerodynamically designed to ride on a microscopic cushion of air. Any physical shock disrupts this air bearing.
When you tap or twist a running drive, the heads momentarily lose their air cushion and slam into the platter surface. At 7,200 RPM, the outer edge of a 3.5" platter is moving at roughly 130 km/h relative to the head. The impact gouges a deep scratch, and the rotation immediately drags that gouge into a circular ring around the entire platter.
This creates two problems. First, the immediate scratch destroys data across thousands of tracks — potentially tens of thousands of files. Second, the impact generates metallic debris — microscopic particles of platter coating and head material. This debris spreads throughout the drive, contaminating everything and causing ongoing damage with every subsequent rotation.
We've received drives that had simple firmware issues — 99% recoverable — that were converted to severe physical damage cases after a single "tap." One moment of impatience can cost thousands of irreplaceable files.
The numbers show clearly why DIY attempts are so costly. These statistics are based on our case files from over 15,000 drives recovered since 2018.
Professional clicking hard drive data recovery isn't a "trick" or a "hack" — it's a methodical process using specialized equipment, cleanroom facilities, and years of expertise. Here's what actually recovers data from clicking drives.
We'll diagnose your clicking drive and provide an honest assessment — no charge, no obligation, no pressure.
Contact Us TodayProfessional clicking hard drive data recovery requires specialized facilities, forensic-grade equipment, and years of experience. Here's exactly what happens when your drive arrives at our Brisbane laboratory — no secrets, no mystery, just proven methodology.
Every clicking drive undergoes comprehensive external diagnostics before we consider opening the enclosure — protecting your data from unnecessary risk.
When your clicking hard drive arrives at our laboratory, we don't immediately open it. That would be reckless. Instead, we perform a comprehensive external evaluation to understand exactly what we're dealing with — and whether opening the drive is even necessary.
Our engineers connect the drive to isolated diagnostic systems that monitor power consumption, listen to acoustic signatures, and analyze any data the drive can still communicate. This tells us whether the clicking is caused by head failure, firmware corruption, servo damage, or PCB issues — each requiring a different recovery approach.
We also research your specific drive model, checking our database of over 50,000 documented cases for known issues, compatible donor drives in our inventory, and any manufacturer-specific quirks that could affect recovery. This preparation is critical — it's the difference between a 95% success rate and a 50% success rate.
No charge, no obligation: This evaluation is completely free. If we determine recovery isn't possible or cost-effective, you pay nothing. We'll explain exactly what we found and why.
Our ISO Class 100 cleanroom maintains fewer than 100 particles per cubic foot — normal room air contains millions. This environment is essential for safely opening hard drives.
Once we've confirmed the drive requires internal work — typically head replacement for clicking drives — we prepare to open it in our ISO Class 100 cleanroom. This isn't just a clean room; it's a controlled environment where air is filtered through HEPA systems to remove 99.99% of all particles.
Why does this matter? Remember that heads fly just 3-5 nanometers above the platters. A single dust particle — invisible to the naked eye — is thousands of nanometers across. If even one particle lands on the platter surface when the drive is open, it will cause a head crash when the drive spins up, destroying data across thousands of tracks.
Our cleanroom at 38/7 Franco Place, Bridgeman Downs features laminar flow workstations that create a constant curtain of filtered air flowing over the work surface. Engineers wear full cleanroom suits, gloves, and masks — not for their protection, but for your data's protection. Every tool is cleaned and inspected before use.
Why DIY fails: Opening a hard drive at home — even in a "clean" bathroom — exposes platters to millions of contaminating particles. This single action reduces recovery chances from 90%+ to under 25%.
The head stack assembly contains multiple read/write heads on a single actuator arm. Transplanting this assembly requires exact model matching and precision alignment.
This is the critical step that makes clicking hard drive data recovery possible. The damaged head stack assembly — the component causing the clicking — must be removed and replaced with a healthy one from a compatible donor drive.
Finding the right donor isn't simple. It's not enough to match the manufacturer, model, and capacity. The donor must have the same firmware revision, head map configuration, manufacturing date range, and often the same factory origin. A Seagate Barracuda from Thailand might be incompatible with an identical model from China. We maintain an extensive library of donor drives specifically for this reason.
The transplant procedure itself requires steady hands and specialized tools. The head stack is secured by microscopic screws and connected to the PCB via a flexible cable. Every movement must be precise — the heads can never touch the platter surfaces, and the alignment must be exact to within microns. Our engineers train for years before performing solo head transplants.
Our donor library: We stock over 2,000 donor drives across all major manufacturers. For rare models, we source globally within 24-48 hours.
The PC-3000 system reads data at the physical level, bypassing normal drive firmware. It can read sectors that would crash consumer systems and adapts in real-time to drive instability.
With healthy heads now installed, we don't immediately try to access your files. That would be foolish — the drive is still fragile, and every minute it runs is borrowed time. Instead, we connect it to our PC-3000 UDMA forensic imaging system to create a complete sector-by-sector clone.
The PC-3000 is the industry-standard tool for professional data recovery, used by law enforcement and data recovery labs worldwide. Unlike consumer software, it communicates directly with drive hardware, bypassing normal firmware that might report errors or lock up. It can read sectors that would crash Windows, skip unstable areas and return later, and adapt its strategy based on how the drive responds.
The imaging process creates an exact bit-for-bit copy of every accessible sector — typically 99%+ of the drive. We read good areas first (where your data likely lives), then progressively attempt more difficult regions. The original drive might run for hours or days during this process, which is why the head transplant must be done correctly — the new heads must survive long enough to read everything.
Why imaging first? Once we have a clone, the original drive is no longer needed. All further work happens on the image — if anything goes wrong, we can simply re-read from the clone.
After imaging, we extract and verify your files from the cloned data. You'll receive a detailed file listing before approving the recovery and making payment.
With a complete sector image safely stored on our servers, we can finally focus on your actual files. This is where clicking hard drive data recovery transitions from hardware work to logical recovery — parsing file systems, rebuilding directory structures, and extracting intact files.
We mount the cloned image and analyze its file system — typically NTFS for Windows, APFS/HFS+ for Mac, or ext4 for Linux. If the file system is intact, extraction is straightforward. If there's corruption (common when clicking drives were run repeatedly before shutdown), we use specialized tools to reconstruct file tables and recover files based on their signatures and headers.
Before you pay anything, we provide a complete file listing showing exactly what we recovered. You can review folder structures, file names, and file sizes to verify your important data is there. Only after you confirm satisfaction do we transfer files to new media (external drive, USB, or cloud upload) and process payment.
No data, no charge: If we can't recover the files you need, you don't pay for recovery. Our success rate means this rarely happens — but the guarantee gives you peace of mind.
Recovering data from clicking drives requires specialized tools that most computer repair shops don't have — and couldn't afford even if they wanted them. Here's what sets professional recovery apart.
Industry-standard forensic imaging system for hard drives. Direct hardware communication, firmware repair, and adaptive reading.
Hardware imaging tool that handles severely damaged drives. Specialized for unstable media with advanced head control.
HEPA-filtered environment with fewer than 100 particles per cubic foot. Essential for any internal drive work.
Over 2,000 drives from all manufacturers and date ranges. Exact matching for head compatibility.
We have extensive experience recovering data from clicking hard drives across all manufacturers. Each brand has unique firmware, head designs, and common failure patterns — our expertise covers them all.
Barracuda, IronWolf, Backup Plus, Expansion
Seagate drives are among the most common we recover. Their Barracuda consumer line and IronWolf NAS drives share similar architectures, and we maintain an extensive library of donor drives covering firmware versions from 2010 to present. Seagate clicking hard drive recovery typically involves head replacement or firmware repair.
Blue, Black, Red, My Passport, My Book
Western Digital manufactures both internal drives (Blue, Black, Red series) and hugely popular external drives (My Passport, My Book). WD clicking hard drive recovery often involves their USB-SATA bridge boards, which can complicate diagnosis. We're experts in both native SATA and USB-connected WD recovery.
N300, X300, Canvio, P300, MQ Series
Toshiba drives are common in laptops (MQ series) and external enclosures (Canvio). Their 2.5" drives have specific head stack configurations that require exact donor matching. Toshiba clicking hard drive recovery success depends heavily on having the correct donor, as firmware variations are less tolerant than other brands.
SpinPoint, M8, ST Series (Legacy HDD)
Samsung sold their HDD division to Seagate in 2011, but millions of Samsung drives remain in service. The SpinPoint F3 series was particularly popular and reliable. Samsung clicking hard drive recovery requires legacy donor drives that can be harder to source, but we maintain stock specifically for these cases.
External hard drive clicking is often more complex than internal drive recovery. External enclosures add USB bridge boards, hardware encryption, and physical damage from portability. We recover all major external brands.
Hardware encrypted drives. Original PCB required for recovery. We handle encryption complications.
SMR recording technology. Requires specialized imaging parameters. Common in desktop and portable models.
Compact portable drives. Regional encryption variations require correct approach for each model.
Professional creative drives. Often contain Seagate or WD internals with premium enclosures.
Hitachi/HGST
Maxtor (Legacy)
Fujitsu
LaCie
G-TechnologyDifferent sounds indicate different failures — and require different recovery approaches. Listen to your drive carefully and compare with these common failure patterns to understand what's happening and what to do next.
Rhythmic pattern, 1-2 second intervals
A repetitive clicking or ticking sound, like a metronome. The drive attempts to read, fails, parks the heads (click), and retries. This cycle repeats indefinitely.
Continuous tone or repeated beeps
A high-pitched beeping or whining sound, sometimes continuous. The spindle motor is trying to spin but the platters aren't moving — heads may be stuck to the platter surface.
Harsh, continuous scratching noise
A harsh grinding, scraping, or scratching sound. This is the most serious symptom — heads are physically contacting and damaging the platter surface. Power off immediately.
Use this table to quickly identify your failure type and understand what to expect.
| Characteristic | Clicking | Beeping | Grinding |
|---|---|---|---|
| Sound Pattern | Rhythmic, repetitive clicks | Continuous or pulsing tone | Harsh, scraping noise |
| Platters Spinning? | Yes — usually at full speed | No — motor can't spin | Yes — often with vibration |
| Primary Failure | Read/write heads or firmware | Spindle motor or stiction | Head crash (active damage) |
| Data Being Destroyed? | Possibly — each click risks it | No — platters not moving | Yes — actively destroying data |
| Urgency Level | High — power off soon | Medium — safe while off | Critical — power off NOW |
| Typical Recovery | Head replacement + imaging | Motor repair or platter swap | Surface cleaning + head swap |
| Success Rate | 90-96% | 85-92% | 40-70% |
| Typical Timeframe | 3-7 days | 5-10 days | 7-14 days |
Describe your drive's symptoms and we'll help you identify the problem — free of charge.
Get answers to the most common questions about clicking hard drive data recovery, costs, timelines, and what to expect from professional recovery.
Yes — professional clicking hard drive data recovery has success rates above 90% when the drive is handled correctly. The clicking sound indicates a mechanical failure, typically with the read/write heads, but your data stored on the magnetic platters is usually still intact.
Recovery requires replacing the damaged head assembly with compatible donor parts in an ISO Class 100 cleanroom, then using specialized forensic imaging equipment like the PC-3000 to extract data sector-by-sector. This process cannot be done at home and requires professional equipment worth hundreds of thousands of dollars.
The key factor affecting success is how the drive was handled after it started clicking. Drives that were powered off immediately have much higher recovery rates than drives that continued running or were subjected to DIY repair attempts.
Clicking hard drive recovery typically costs between $500-$1,500 AUD depending on the complexity of the case. Factors affecting price include:
We provide a free evaluation and firm quote before any paid work begins. If we can't recover your data, you don't pay — that's our no-data, no-fee guarantee. There are no hidden fees, and the quoted price includes donor parts, cleanroom work, imaging, and data extraction.
Most clicking drive recoveries are completed within 3-7 business days. The timeline breaks down as:
Complex cases with severe head crashes or hard-to-source donors may take 10-14 days. We also offer emergency rush service that can complete recovery in 24-48 hours for time-critical situations (additional fee applies).
Your hard drive is clicking because the read/write heads cannot position correctly over the platters. The heads repeatedly try to initialize, fail to read servo positioning data, park back on their ramp (the click), and retry. This cycle continues indefinitely.
What you should do immediately:
The sooner you stop using the drive and contact professionals, the higher your chances of successful recovery.
No — the freezer trick is extremely dangerous and will likely destroy your data permanently. This myth originated in the 1990s with older drive technology and different failure modes. Modern drives are destroyed by this technique.
When you remove a cold drive from the freezer, condensation forms immediately on all surfaces — including the platters and heads. This moisture causes:
We've received many drives that were recoverable before the freezer trick and unrecoverable afterward. Don't risk it.
Yes — we recover data from all external hard drive brands including WD My Passport, Seagate Backup Plus, Toshiba Canvio, LaCie, G-Drive, and others. External drives contain standard hard drives inside their enclosures.
External drives can be more complex because they often include:
We handle all these complications as part of our standard recovery process. The pricing is the same as internal drives.
Our overall success rate for clicking hard drives is 96%. This rate varies based on the specific failure type:
Since 2018, we've successfully recovered data from over 15,000 drives. Our no-data, no-fee guarantee means you only pay if we successfully recover your files.
You can either drop off in person or ship your drive to us — we serve clients across Australia. Our laboratory is located at 38/7 Franco Place, Bridgeman Downs QLD 4035.
For shipping:
Local Brisbane customers can drop off during business hours — no appointment needed. We'll perform the initial evaluation while you wait if requested.