Data recovery Brisbane specialists since 2018, serving customers Australia wide. From our Brisbane laboratory, we recover data from failed hard drives, SSDs, mobile phones, RAID systems and NAS devices, with 24/7 emergency service, engineer collection in central Brisbane, and a prepaid Australia Post Express label for secure Australia wide submission. Every standard consumer recovery starts with a free diagnostic and is backed by our No Data, No Fee guarantee.
Important: this is a ballpark estimate only. Every device is unique. An exact quote is provided after a free physical diagnosis in our lab on standard consumer recoveries. Forensic and court tendered work is quoted separately. No obligation, no upfront fees.
Get Exact Quote NowPick the closest match and we will take you straight to the right recovery service, with plain English answers for your exact situation.
Do this now: stop reconnecting or power cycling it. Repeated attempts on a failing drive can turn a simple recovery into a hard one.
Likely service: Hard drive or SSD recovery
See hard drive recoveryDo this now: power it off immediately and leave it off. Clicking is often heads contacting platters, and every second of power can cause permanent loss.
Likely service: Mechanical hard drive recovery
See clicking drive recoveryDo this now: do not power it on to test it. Physical damage needs assessment before any power is applied, or you risk compounding it.
Likely service: Physical damage recovery
See physical damage recoveryDo this now: stop using the device at once and do not install recovery software onto it. Every write reduces what can be recovered.
Likely service: Logical recovery
See deleted file recoveryDo this now: do not power it on and do not try to dry it with heat or rice. Corrosion is the enemy, so get it assessed quickly.
Likely service: Physical damage recovery
See liquid and fire recoveryDo this now: stop charge cycling a dead phone, especially after liquid contact. Repeated power attempts can short components.
Likely service: Mobile phone recovery
See phone recoveryDo this now: do not rebuild the array or re-initialise it. A forced rebuild onto a degraded array is the most common cause of total RAID loss.
Likely service: RAID and NAS recovery
See RAID recoveryDo this now: gather any passwords, PINs or recovery keys you have. For encrypted media, the key is often the difference between a fast recovery and none.
Likely service: Mobile or forensic recovery
See locked device recoveryDo this now: preserve the device exactly as it is and limit who handles it. Chain of custody starts the moment a device becomes evidence.
Likely service: Forensic data recovery
See forensic servicesEight specialist services, one Brisbane laboratory. Each service page explains the failure types we see, our recovery methods, and honest pricing for that device.
Clicking, dead, dropped or not detected. Cleanroom head swaps, platter work and firmware repair.
Hard drive recoveryiPhone and Android. Water damage, dead devices, locked phones, chip off and forensic extraction.
Phone recoveryController failures, firmware faults and NAND level recovery for SATA, NVMe and external SSDs.
SSD recoveryRAID 0, 1, 5, 6 and 10. Multi drive failures, controller faults and rebuild gone wrong.
RAID recoverySynology, QNAP, WD My Cloud and more, including BTRFS and proprietary RAID layouts.
NAS recoveryDropped portables, USB bridge failures and enclosure faults across all major brands.
External drive recoveryUSB sticks, SD and microSD cards. Snapped connectors, dead controllers, monolith recovery.
USB and SD recoveryEvidence grade extraction with chain of custody documentation for legal and corporate matters.
Forensic servicesWildfire is a dedicated data recovery laboratory, not a computer repair shop that also runs recovery software. The difference shows in the evidence: a cleanroom, imaging-first protocols, forensic tooling and engineers you speak to directly. Founded in 2018 with a forensic first philosophy, we have built our reputation on transparency, expertise, and an unwavering commitment to getting your data back.
Wildfire Data Recovery was founded in 2018 by data engineer Viktor Burcevski, mobile device expert David Williams, and electrical engineer Martin Daniels. What started as a small operation in Brisbane has grown into one of Australia's most trusted data recovery and digital forensics services.
Proudly Australian owned and based in Brisbane, Queensland, we specialise in advanced hard drive recovery, mobile phone data recovery for Samsung and Apple devices, SSDs, RAID systems, and forensic cases, serving clients across Australia with expertise and an unwavering commitment to results. We hold certifications from ACE Laboratory (PC-3000), Cellebrite (CCPA), IACRB (digital forensics), ADISA (forensic electronics), and operate a laboratory with security practices aligned to ISO 27001 with an ISO 14644-1 Class 100 cleanroom. We are an Apple Store Business Partner for data recovery (Chermside) and hold Samsung and Apple certified engineer credentials.
"We are here to shake up your perspective on data recovery. With our cutting edge technology, meticulous cleanroom practices, and deep expertise, we add a personal, friendly touch to everything we do."Viktor Burcevski, Founder and Lead Engineer
The data recovery world is full of techy jargon and dodgy operators. Here is why thousands choose Wildfire.
Every case is treated with the same care and rigour as a legal investigation. We follow the golden rules of data recovery: diagnose first, always image before repair.
We are not a call centre, and we do not use scripts. When you reach out, you are connected directly to an engineer who understands hard drives, from damaged platters to corrupted firmware.
Our state of the art cleanroom maintains ultra clean air quality per ISO 14644-1 standards, crucial for mechanical hard drive recovery where even the tiniest speck can cause permanent data loss.
Advanced forensic extraction from locked phones, encrypted drives, and password protected devices. We use Cellebrite UFED, Oxygen Forensic Detective, Magnet Forensics, checkm8 exploits, bruteforce techniques, and specialised forensic software that gives us a significant advantage over standard recovery labs.
When disaster strikes, we offer Brisbane 24 hour data recovery emergency services. Our team is available around the clock for critical cases requiring immediate attention.
We offer free evaluations on standard consumer recoveries, $0 upfront, and real talk, so you know you are not being taken for a ride when you are most vulnerable. Over 85% of our packages fall under the guarantee.
We have streamlined our recovery process to make it as easy as possible for you. From the moment you contact us to receiving your recovered data, we handle everything with care, transparency, and regular updates. Our ISO Class 100 cleanroom and industry leading tools like PC-3000 and HDDSurgery ensure the highest success rates.
Call 1300 806 557 or submit our online form. Get an instant estimate and expert advice from an engineer. After hours call 0477 402 590. You speak directly to specialists, not a call centre.
Two options. A Wildfire engineer can collect your device within central Brisbane, or we email you a prepaid Australia Post Express label and you post it from anywhere in Australia. You supply your own packaging, and we cover the postage.
Our certified engineers assess your device in our ISO Class 100 cleanroom using professional grade diagnostic tools. Free on standard consumer recoveries; forensic work is quoted separately.
Approve the quote and we recover your data using our advanced tools. Returned on a new drive or via secure cloud transfer.
Most recoveries completed in 2 to 7 business days using industry leading tools.
Every job gets a live stage tracker, updated by our engineers as your device moves through the lab. No calls, no waiting on hold: your job number and PIN from the intake email are all you need.
Active forensic casework under chain of custody means our lab is not open to public walkthroughs. Here is what operates inside it.
Ultra clean air to ISO 14644-1, where open drive work happens. Head swaps and platter handling in ordinary air end recoveries permanently; in here they succeed.
PC-3000 for drive and firmware work, Cellebrite UFED and Oxygen Forensic Detective for mobile extraction, Magnet Forensics for analysis, HDDSurgery for mechanical procedures.
Restricted access, CCTV coverage, a strict no browsing policy, staff confidentiality agreements, and information security practices aligned to ISO 27001.
Engineer collection within central Brisbane, and a prepaid Australia Post Express label for every other postcode in the country. Your device never leaves Australia.
Complete recovery from a 4 drive RAID array after controller failure. 100% recovered in 4 days.
"Our entire business runs on that server. When it failed, we thought we'd lost 5 years of client records. Wildfire recovered everything in 4 days. They saved our company, I'm not exaggerating."
General
It depends on the device and the severity, not the data size. Typical ranges: USB and flash media $180 to $1,000, external hard drives $320 to $2,500, SSDs $400 to $1,800, mobile phones $220 to $1,200, RAID and NAS $500 to $3,500, all plus GST. Every standard consumer recovery starts with a free diagnostic and a written quote before any work begins. You approve it or you do not, and nothing happens to your device until you do.
Diagnosis takes 24 to 48 hours from your device reaching our lab. After quote approval, logical recoveries (deleted files, corruption) usually take 1 to 3 days, mechanical failures 3 to 7 days, and severe physical damage 5 to 14 days. Emergency priority service is available for business critical cases.
96% overall across all device types, made up of roughly 96% on hard drives, 92% on SSDs, 94% on mobile phones, 95% on RAID and NAS systems, and 90% on USB and flash media. The honest caveat: these rates apply to recoverable media. A drive with platters ground to dust is not recoverable by anyone, and we will tell you that at diagnosis rather than take your money.
If we cannot recover the data that matters to you on an approved standard recovery, you do not pay the recovery fee. You approve a file listing before payment. What it does not cover: forensic and court tendered engagements, which are quoted as staged professional work, and devices where prior repair attempts have made recovery impossible. We tell you which category your job is in before you commit a dollar. Over 85% of our packages fall under the guarantee.
Technical
Yes, clicking drives are one of our specialties. Clicking or beeping usually means mechanical failure, most often damaged read and write heads. We diagnose in our ISO Class 100 cleanroom, replace the heads with matched donor parts where needed, and image the drive. Important: stop powering it on. Every click can be heads contacting platters.
Yes, for both iPhone and Android. Our Samsung and Apple certified engineers use ultrasonic cleaning, micro soldering, chip off recovery and Cellebrite UFED extraction. If your phone gets wet: do not charge it, do not put it in rice, power it off and get it to us quickly. Corrosion is the clock we race.
Usually, yes. Deleting a file marks its space as available rather than erasing it. Success depends on how much the device was used after deletion and the storage type: hard drives recover better than SSDs, where TRIM can clear space quickly. Stop using the device immediately and your odds improve dramatically.
Yes, provided you can supply the password or recovery key. We support BitLocker, FileVault, VeraCrypt and TrueCrypt, hardware encrypted drives, and iPhone and Android encryption. Without the key, modern encryption is doing its job and no honest lab will promise otherwise.
Process and Shipping
Two ways. A Wildfire engineer can collect your device within central Brisbane, or we email you a prepaid Australia Post Express label and you post it from anywhere in Australia, in your own packaging, at our cost both ways. Once it arrives, you can follow every stage live on our Track My Recovery page using the job number and PIN from your intake email.
Wrap the device in anti static bubble wrap or foam, place it in a sturdy box with at least 5cm of padding on all sides, and fill the empty space so nothing moves when shaken. For bare drives, never let two drives touch. Label the box fragile if you like, but good padding matters far more than the sticker.
Yes, and it is the part of our work we take most seriously. We are a forensic laboratory: restricted facility access, CCTV, a strict no browsing policy, staff confidentiality agreements, NDAs for corporate matters, and handling under the Privacy Act 1988 and the Australian Privacy Principles. Recovered data is securely erased from our systems after return, in line with our retention policy.
Most clients choose a new external drive, shipped back free with the cost of the drive included in your quote. Alternatives: your own supplied drive, secure cloud transfer for smaller recoveries, or a USB flash drive. Within central Brisbane, an engineer can return the media in person.
Do not just take our word for it. Every review below is from a verified Google reviewer. We are proud of our 4.8 star rating across 98 reviews.
Based in Brisbane, serving every state and territory. We provide a prepaid Australia Post Express label so you can send your device from anywhere in the country at no cost to you. Local to Brisbane? An engineer can collect it instead.
Sent us your device, or waiting on its return? Enter your Australia Post tracking number for live status.
Enter a valid tracking number, letters and numbers only.
Tracking opens on the official Australia Post website in a new tab. Your job status inside our lab is on the Track My Recovery page.
Contact us and we email your prepaid Australia Post Express label the same business day where possible.
Wrap your device securely in your own packaging, attach the label, and post it from any Australia Post location.
Free diagnosis on standard consumer recoveries, a written quote, then recovery once you approve. Track it live the whole way.
Your recovered data comes back on new media or by secure transfer, with return postage on us.
Transit times are indicative and follow Australia Post Express Post estimates. They are not guaranteed by Wildfire Data Recovery.
Request your prepaid Express label or speak to an engineer now.
