Track Your Postage
Follow your FREE prepaid AusPost Express label and your device's trip to our Brisbane laboratory. Enter your WDR postage reference or an Australia Post tracking number.
Your WDR-P reference is in your confirmation email. AusPost numbers work too, either the label we email you or the parcel you post back.
Live Australia Post tracking
Scan history for
Live tracking could not load just now. Use the Australia Post link above, or call 1300 806 557.
Following your recovery
This page tracks your parcel. Once your device reaches the laboratory we open your recovery case and send your Client Portal login details to you directly, so you can follow the recovery itself, message the engineer and approve your quote.
Postage tracking questions
Where do I find my WDR postage reference?
It is in the confirmation email we sent when you requested your FREE postage label, shown in a dashed red box, for example WDR-P7K2MX. The same email has your Track Your Postage button that fills it in for you.
What is the difference between postage tracking and recovery tracking?
This page follows your parcel: label issued, in transit, arrived at the laboratory. Once your device arrives, the recovery itself is tracked in your Client Portal. We send your portal login details to you once your case is opened.
My AusPost number is not showing updates. Is something wrong?
Australia Post can take a few hours to scan a newly lodged parcel. If nothing appears after one business day, call us on 1300 806 557 and we will chase it from our end.
I have not received my postage label yet.
Labels are emailed after a quick review, usually within business hours. Check your junk folder first, then call 1300 806 557 or reply to your confirmation email and we will resend it.