Professional Data Recovery Services
Australia's trusted data recovery specialists. We recover data from all devices using industry-leading tools in our Brisbane cleanroom. Backed by our No Data, No Fee guarantee.
92%
Recovery Rate
15,000+
Recoveries
24/7
Emergency
FREE
Shipping
What is Data Recovery?
Data recovery is the specialised process of retrieving inaccessible, lost, corrupted, damaged, or formatted data from storage devices when it cannot be accessed through normal means. Whether your hard drive has failed, your phone was dropped in water, or you've accidentally deleted important files, data recovery techniques can often retrieve what seems permanently lost.
Professional data recovery goes far beyond what consumer software can achieve. Our engineers use advanced hardware tools, technical techniques, and years of expertise to recover data from devices that appear completely dead or severely damaged. The process requires understanding file systems, storage architectures, and the intricate mechanics of how data is physically stored.
- Retrieve files from failed or damaged storage devices
- Recover accidentally deleted or formatted data
- Extract data from water, fire, or impact-damaged devices
- Restore corrupted file systems and partitions
- Rebuild RAID arrays and complex storage systems
- Bypass encryption on recovered storage media
15,000+
Devices Recovered
92%
Recovery Rate
24/7
Emergency Service
Australia
Wide Coverage
Our Professional Facility
Take a look inside our Brisbane data recovery lab featuring a Brisbane cleanroom, professional diagnostic equipment, and industry-leading tools.
Brisbane Cleanroom
Controlled environment for safe hard drive repair
Professional Workshop
PC-3000, DeepSpar & advanced diagnostic tools
Data Recovery Lab
Where your data gets recovered safely
Understanding Data Recovery Types
Data recovery falls into two main categories: logical and physical. Understanding the difference helps explain why pricing varies and what's involved in recovering your data.
Logical Data Recovery
Software-based recovery for devices that still function mechanically
What is Logical Data Recovery?
Logical data recovery addresses situations where the storage device itself is working correctly, but the data has become inaccessible due to software-related issues. The hard drive spins, the SSD is recognised, but the files are missing, corrupted, or the file system is damaged.
This type of recovery uses specialised software tools to scan the storage media, rebuild file structures, and extract data. Because the hardware is functional, we can create a safe copy (image) of the drive relatively quickly before attempting recovery.
Common Logical Failures
- Accidental file deletion or emptied Recycle Bin
- Accidentally formatted drive or partition
- File system corruption (NTFS, APFS, ext4)
- Partition table damage or missing partitions
- Virus or ransomware damage to files
- Operating system won't boot but drive clicks on
- Software or driver conflicts causing inaccessibility
Why Logical Recovery Costs Less
Logical recovery is generally faster and requires less specialised equipment. We don't need to open the device in a cleanroom or replace physical components. Recovery can often be completed in 1-3 days using advanced specialist recovery software.
Typical Price Range
$195 - $600 AUD
Physical Data Recovery
Hardware repair and cleanroom recovery for mechanically failed devices
What is Physical Data Recovery?
Physical data recovery is required when the storage device has suffered mechanical or electronic failure. The drive may be clicking, beeping, not spinning, or completely unresponsive. In these cases, the actual hardware must be repaired before any data can be accessed.
This highly specialised work must be performed in an Brisbane cleanroom environment to prevent contamination. Even a single dust particle can cause catastrophic damage when a hard drive's read/write heads are exposed, as they float just nanometers above the spinning platters.
Common Physical Failures
- Clicking or ticking sounds (head crash or failure)
- Beeping sounds (motor spindle seizure)
- Drive not detected or not spinning at all
- PCB (circuit board) damage from power surge
- Water, fire, or smoke damage to the device
- Dropped device with internal impact damage
- Platter scratches or scoring from head contact
Why Physical Recovery Costs More
Physical recovery requires expensive professional equipment (PC-3000, DeepSpar), a controlled cleanroom facility, donor parts for component replacement, and highly trained engineers. The process is time-intensive and often requires multiple attempts.
Typical Price Range
$600 - $2,500+ AUD
Why Does Physical Recovery Cost More?
The price difference between logical and physical data recovery reflects the vastly different resources, expertise, and risk involved in each type of recovery. Here's what goes into physical recovery that drives the higher cost:
Cleanroom Facility
Brisbane cleanroom environment costs $100K+ to maintain. Essential for opening hard drives safely.
Specialised Equipment
PC-3000 and DeepSpar tools cost $30-50K+ each.
Donor Parts
Identical donor drives needed for heads, PCBs, and motor replacement.
Time & Expertise
Physical recovery can take 10-40+ hours of skilled engineer time.
Our Data Recovery Process
Every case follows our proven technical methodology—diagnose first, image before repair, and verify everything. Here's how we recover your data safely.
FREE
1. Initial Consultation
Contact us by phone or online form. We'll discuss your situation, provide immediate advice (like "stop using the device!"), and give you a preliminary assessment. You'll speak directly to an engineer—not a call centre.
1
FREE
2. Secure Shipping
We provide free prepaid Express Post shipping labels Australia-wide. Pack your device securely (we'll guide you) and drop it at any post office. Brisbane locals can drop off directly at our Brendale lab for same-day diagnosis.
2
FREE
3. Professional Diagnosis
Our engineers assess your device using professional diagnostic tools. We determine whether it's a logical or physical failure, evaluate recovery chances, and provide an exact fixed-price quote. No obligation to proceed—if you decline, we return your device free.
3
4. Create Technical Image
Before any recovery work, we create a bit-for-bit clone of your storage media. This preserves the original and ensures we never risk making things worse. For physical failures, this may require cleanroom repair first.
4
5. Data Extraction
Using the technical image, we extract your files using advanced recovery software and techniques. We work on the copy, never the original. Multiple recovery passes may be required to maximise data retrieval.
5
6. Verification & Delivery
We provide a complete file listing for you to verify before payment. Once approved, your data is returned on a new external drive or via secure cloud transfer. Original device returned. No Data, No Fee guarantee applies.
6
Select Your Device Type
Click on your device to see detailed recovery information, pricing, and turnaround times.
Hard Drive Data Recovery
Professional recovery for all HDD types including internal, external, desktop and laptop drives. Our specialist recovery technicians handle everything from clicking drives to severe platter damage.
98%
Recovery Rate
3-7
Days Avg
$350+
Starting
Common Issues We Fix
- Clicking or beeping sounds
- Drive not detected by BIOS
- Motor spindle failure
- Head crash & platter damage
- PCB & firmware corruption
- Bad sectors & read errors
Brands We Recover
- Seagate (Barracuda, IronWolf)
- Western Digital (WD, My Passport)
- Toshiba (Canvio, P300)
- Samsung SpinPoint
- Hitachi / HGST
- Maxtor & legacy drives
Our Recovery Process
- Free diagnostic assessment
- Brisbane cleanroom head swaps
- PC-3000 hardware imaging
- DeepSpar DDI cloning
- Firmware repair & patches
- Full file verification
SSD Data Recovery
Solid state drives require specialist chip-level techniques. Our engineers are trained on the latest NAND flash recovery methods, including controller failures and encrypted drives.
92%
Recovery Rate
5-10
Days Avg
$450+
Starting
Common Issues We Fix
- Controller chip failures
- NAND flash degradation
- Firmware corruption
- Sudden drive not detected
- Power surge damage
- BitLocker & encryption
Brands We Recover
Our Recovery Process
- Advanced chip-off capability
- NAND reader extraction
- Controller reconstruction
- Wear leveling analysis
- ECC error correction
- TRIM data reconstruction
RAID & NAS Data Recovery
Enterprise-level recovery for all RAID configurations and NAS devices. Our team has extensive experience with complex multi-drive arrays and can rebuild failed configurations.
92%
Recovery Rate
5-14
Days Avg
$990+
Starting
RAID Levels Supported
- RAID 0 (striped)
- RAID 1 (mirrored)
- RAID 5 (parity)
- RAID 6 (dual parity)
- RAID 10 (striped mirrors)
- JBOD & custom configs
NAS Brands We Recover
- Synology DiskStation
- QNAP TurboNAS
- Netgear ReadyNAS
- Buffalo LinkStation
- Western Digital My Cloud
- Drobo & enterprise NAS
Our Recovery Process
- Diagnose all drives individually
- Image each drive to safety
- Reconstruct RAID parameters
- Rebuild virtual array
- Extract file system data
- Verify all recovered files
Mobile Phone Data Recovery
Samsung and iPhone recovery specialists using Cellebrite UFED and advanced technical techniques. We recover photos, messages, contacts and more from damaged, water-damaged and locked phones.
97%
Recovery Rate
2-5
Days Avg
$299+
Starting
Common Issues We Fix
- Water & liquid damage
- Smashed or cracked screen
- Won't turn on (dead phone)
- Forgotten passcode
- Accidental factory reset
- Deleted photos & messages
Phones We Recover
- Apple iPhone (all models)
- Samsung Galaxy S, Note, A, Z
- Google Pixel
- Oppo, Huawei, Xiaomi
- OnePlus, Motorola
- Legacy Android devices
Data Types Recovered
- Photos & videos
- Contacts & call logs
- SMS & iMessage
- WhatsApp & Messenger
- App data & documents
- Notes & calendar
Tablet Data Recovery
Professional recovery for iPad, Samsung Galaxy Tab, Microsoft Surface and all tablet devices. We use the same technical techniques trusted by law enforcement agencies.
95%
Recovery Rate
2-5
Days Avg
$350+
Starting
Common Issues We Fix
- Cracked or unresponsive screen
- Water & liquid damage
- Won't charge or turn on
- Forgotten passcode/pattern
- Factory reset recovery
- iOS/Android update failures
Tablets We Recover
- Apple iPad (all generations)
- iPad Air, Pro & Mini
- Samsung Galaxy Tab S, A
- Microsoft Surface Pro, Go
- Amazon Fire tablets
- Lenovo, Huawei tablets
Data Types Recovered
- Photos & videos
- Documents & presentations
- App data & game saves
- Notes & drawings
- Email & attachments
- Browsing history
USB Flash Drive Recovery
USB thumb drives are prone to physical damage and controller failures. Our chip-off capabilities allow us to recover data even from monolithic drives that other companies can't.
90%
Recovery Rate
2-5
Days Avg
$195+
Starting
Common Issues We Fix
- Broken USB connector
- Drive not recognised
- Controller chip failure
- Accidental formatting
- Deleted files recovery
- Corrupt file system
Brands We Recover
- SanDisk Cruzer, Ultra
- Kingston DataTraveler
- Samsung BAR, FIT
- Transcend JetFlash
- Lexar JumpDrive
- All USB 2.0/3.0/3.1 drives
Our Recovery Process
- Physical inspection
- Connector repair if needed
- Chip-off for monolithic
- NAND dump & analysis
- File system reconstruction
- Full data verification
SD Card & microSD Recovery
Professional photographers, videographers and drone operators trust us with their irreplaceable footage. We recover from formatted, corrupted and physically damaged memory cards.
94%
Recovery Rate
1-3
Days Avg
$195+
Starting
Common Issues We Fix
- Card not recognised
- Accidental formatting
- Deleted photos/videos
- Corrupt card errors
- Write-protect issues
- Physical pin damage
Card Types We Recover
- SD, SDHC, SDXC
- microSD, microSDHC, microSDXC
- CompactFlash (CF)
- CFast & CFexpress
- XQD cards
- Memory Stick Pro Duo
Perfect For
- Professional photographers
- Wedding videographers
- Drone operators
- Dashcam footage
- GoPro & action cameras
- Nintendo Switch saves
CCTV & DVR Data Recovery
Critical footage recovery from security systems. We work with police, businesses and homeowners to recover evidence from damaged or overwritten CCTV and DVR systems.
92%
Recovery Rate
3-7
Days Avg
$450+
Starting
Common Issues We Fix
- Hard drive failure in DVR
- Overwritten footage recovery
- Corrupted video files
- Power surge damage
- Deleted recordings
- Proprietary format extraction
Systems We Recover
- Hikvision DVR/NVR
- Dahua systems
- Swann security
- Samsung Wisenet
- Lorex, Reolink
- All proprietary formats
Our Recovery Process
- Extract internal hard drive
- Clone to technical image
- Parse proprietary file system
- Reconstruct video streams
- Convert to standard format
- Documented chain of custody
Apple iMac & MacBook Recovery
Specialist Apple Mac recovery including T2 security chip, M1/M2/M3 silicon Macs, Fusion Drives and encrypted APFS volumes. We never void your Apple warranty.
98%
Recovery Rate
3-7
Days Avg
$350+
Starting
Common Issues We Fix
- Won't boot / Apple logo loop
- Liquid damage (coffee, water)
- Deleted from Trash
- Fusion Drive failures
- FileVault encrypted drives
- Time Machine backup recovery
Macs We Recover
- MacBook Air (all years)
- MacBook Pro 13", 14", 16"
- iMac & iMac Pro
- Mac Mini & Mac Studio
- Mac Pro (tower)
- Legacy Macs (HDD-based)
Apple-Specific Expertise
- T2 security chip handling
- M1/M2/M3 chip recovery
- APFS file system expertise
- Soldered SSD extraction
- Target Disk Mode recovery
- Warranty-safe procedures
All Data Recovery Services
Comprehensive recovery solutions for every device and scenario. Click any service to learn more.
Hard Drive Recovery
Professional recovery from all HDD types including clicking drives, head crashes, and motor failures.
SSD Recovery
Advanced chip-level recovery from solid state drives with controller failures and NAND issues.
RAID / NAS Recovery
Enterprise recovery for all RAID levels and NAS devices including Synology, QNAP and more.
Mobile Phone Recovery
Samsung and iPhone recovery from water damage, broken screens and locked devices.
Tablet Recovery
iPad, Samsung Galaxy Tab, Surface and all tablet recovery using technical techniques.
USB Flash Drive Recovery
Chip-off recovery from broken connectors, monolithic drives and corrupted flash drives.
SD Card Recovery
Memory card recovery for photographers, videographers and drone operators.
CCTV / DVR Recovery
Security footage recovery from DVR systems with clearly documented chain of custody.
Apple Mac Recovery
iMac, MacBook Air/Pro recovery including T2, M1/M2/M3 chips and Fusion Drives.
Industry Resources & Standards
We follow international best practices and use industry-leading tools from these trusted organisations.
Brisbane Cleanroom Procedures
Our Brisbane cleanroom provides a controlled environment for safe hard drive recovery where even microscopic contamination can destroy data.
Learn about ISO standards →ACE Laboratory (PC-3000)
We use the PC-3000 suite from ACE Lab, the industry gold standard for professional hard drive data recovery, firmware repair, and low-level diagnostics trusted worldwide.
Visit ACE Laboratory →Specialist Mobile Technical Recovery
Our specialist mobile extraction tools support clearly documented technical recovery workflows for owner-authorised devices, including complex recovery where standard backup and repair methods cannot access the required data.
Learn about Cellebrite →Seagate Hard Drives
Seagate is one of the world's largest hard drive manufacturers. We recover from all Seagate drives including Barracuda, IronWolf, and enterprise Exos series.
Visit Seagate Australia →Western Digital
WD drives power millions of computers worldwide. Our engineers specialise in Western Digital recovery including My Passport, Elements, and enterprise Gold series drives.
Visit Western Digital →Samsung Memory & Storage
As Samsung authorised partners, we have specialist knowledge for recovering Samsung SSDs (EVO, PRO series) and Samsung mobile devices including Galaxy phones.
Visit Samsung Storage →Frequently Asked Questions
Get answers to common questions about our data recovery services, pricing, and process.
Data recovery is the process of retrieving inaccessible, lost, or damaged data from storage devices. It works by using specialised hardware and software tools to bypass or repair the issues preventing normal data access—whether that's physical damage requiring cleanroom repair, or logical issues requiring specialist recovery software analysis.
Our overall overall recovery rate is 92% across all device types. This includes 98% for hard drives, 92% for SSDs, 92% for RAID systems, and 97% for mobile phones. These rates are based on devices that arrive in recoverable condition and haven't been previously tampered with.
If we cannot recover your important files, you don't pay for the recovery. Over 85% of our services fall under this guarantee. You only pay when we successfully recover the data you need. The free diagnosis helps us assess recovery chances before you commit to anything.
Most recoveries are completed within 2-7 business days. Simple logical recoveries may be completed in 1-2 days, while complex physical repairs or large RAID arrays may take 7-14 days. Emergency 24/7 service is available for critical cases requiring immediate attention.
Physical recovery requires expensive specialised equipment (PC-3000, DeepSpar), a Brisbane cleanroom facility costing $100,000+ to maintain, donor parts for component replacement, and highly trained engineers. The process is time-intensive, often requiring 10-40+ hours of skilled work and potentially multiple attempts.
Pricing depends on the device type and whether it's logical or physical damage. Logical recovery typically ranges from $195-$600, while physical recovery ranges from $600-$2,500+. You'll receive an exact fixed-price quote after our free diagnosis with no hidden fees or surprises.
Yes, 100% free with no obligation. We assess your device, determine whether it's logical or physical damage, estimate recovery chances, and provide an exact quote. If you decide not to proceed, we return your device at no cost—we even cover return shipping within Australia.
We accept Visa, Mastercard, bank transfer, and offer flexible payment options through Afterpay and Zip Pay for larger recoveries. Business clients can arrange invoice terms. All prices are in AUD and include GST.
We provide free prepaid Express Post shipping labels Australia-wide. Simply request a label through our website, pack your device securely (we provide guidelines), and drop it at any post office. Brisbane locals can drop off directly at our Brendale lab for same-day diagnosis.
Logical recovery addresses software issues (deleted files, formatting, corruption) where the device still works mechanically. Physical recovery handles hardware failures (clicking, beeping, not spinning) requiring cleanroom repair. Physical recovery costs more due to the specialised equipment, parts, and expertise required.
Absolutely. We follow strict confidentiality protocols. All staff sign NDAs, recovered data is stored on encrypted secure servers, and we provide formal confidentiality agreements for business clients. Your data is never accessed beyond what's required for recovery verification.
We return your recovered data on a new external hard drive or USB (included in the recovery cost). For smaller recoveries, we can provide secure encrypted cloud transfer. You'll receive a complete file listing to verify before payment, and your original device is also returned.
A cleanroom is a controlled environment with HEPA-filtered air that removes microscopic particles. Hard drive platters spin at 7,200+ RPM with read heads floating just nanometers above the surface—a single dust particle can cause catastrophic damage. Our Brisbane cleanroom ensures we can safely open drives for physical repairs.
Yes, in most cases. For software encryption like BitLocker, FileVault, and VeraCrypt, we can recover the encrypted data which you then decrypt with your password/key. For hardware-encrypted SSDs, recovery depends on the encryption implementation. Contact us to discuss your specific situation.
We use industry-leading professional tools: PC-3000 and DeepSpar DDI for hard drive firmware and imaging, Cellebrite UFED and Magnet AXIOM for mobile technical recovery, and specialised RAID reconstruction software. Our total equipment investment exceeds $500,000 AUD.
It depends on the device and timing. For older phones and drives, factory reset recovery is often possible. Modern devices with hardware encryption (newer iPhones, recent Android phones) may not be recoverable after factory reset due to encryption key destruction. The key is to stop using the device immediately and contact us.
Ready to Recover Your Data?
Get your free diagnosis and no-obligation quote from Australia's trusted data recovery experts.
Free Australia-Wide Shipping
Free Diagnostic Assessment
No Data, No Fee Guarantee
92% Overall Recovery Rate
Flexible payment options available
Visa
Mastercard
Bank Transfer
Afterpay
Zip Pay