⚠ Do now
Brisbane laboratory · Australia-wide service
Every device. A clear place to start.
A failed hard drive. A NAS that has gone offline. A water-damaged phone. Find the right recovery team for your device, your data and what happened.
Not sure where to begin? Call 1300 806 557 and tell us what happened.
Know the symptom, not the device?
Find help by what happened →
Understand the fault and your options.
Agree the scope and charges.
Tracked postage options available.
Tell us if the data is for a legal matter.
01 / The service directory
Start with the device or system. Each service page explains the common failures, recovery approach and next steps.
From a single failed drive to a laptop that will not start.
Clicking, beeping, dropped or undetected internal drives.
Explore this servicePortable drives, USB enclosures and desktop backup drives.
Explore this serviceSATA, M.2 and NVMe solid-state drives with firmware or electronic faults.
Explore this serviceWindows laptops, failed storage and damaged computers.
Explore this serviceMacBook, iMac, Apple storage and macOS file systems.
Explore this serviceRecover the storage behind shared folders, servers and business applications.
Synology, QNAP and other multi-drive network storage.
Explore this serviceFailed arrays, controller faults and lost RAID configurations.
Explore this serviceEnterprise HDDs, SAS storage and failed server volumes.
Explore this serviceLost or damaged virtual disks, datastores and guest systems.
Explore this serviceThe photos, messages and footage stored on smaller devices.
Damaged iPhone, Samsung and Android devices; assess access and extraction options.
Explore this serviceCamera cards, missing photos, formatted cards and damaged video.
Explore this serviceBroken connectors, undetected memory sticks and lost files.
Explore this serviceLost recordings from surveillance systems and recorder storage.
Explore this serviceChoose recovery for lost data, or a forensic examination when evidence matters.
Scope an evidence-focused examination across devices and digital sources.
Explore this serviceForensic acquisition and analysis of computers and storage.
Explore this serviceDevice-supported extraction and examination of phone and app data.
Explore this serviceAssess damaged encrypted storage and the keys needed to access it.
Explore this serviceAssess affected storage, available backups and recovery options.
Explore this serviceTry a broader term, clear the search, or tell us what you have →
02 / Start with what happened
You do not need to diagnose the fault yourself. These common questions point you towards the right specialist guide.
A beeping portable hard drive can indicate that the mechanism cannot spin up, or that power is insufficient. It needs a diagnosis to confirm. Disconnect it and avoid repeated power-on attempts.
Explore hard drive faults →Recovery may be possible if the data-bearing hardware can be stabilised and the device can be accessed. Do not charge it or try to turn it on. The damage, encryption and unlock details all affect the options.
Explore water-damaged phone recovery →Keep all member drives and record their bay order. Avoid initialising, formatting or forcing a rebuild before assessment: those operations can change the data needed for recovery.
Explore NAS recovery →Some controller, firmware and electronic faults can be assessed for specialist recovery. The controller, NAND condition and encryption determine what is possible.
Explore SSD recovery →Sometimes, if the data has not been overwritten. Stop using the drive and do not install recovery software onto it. SSD TRIM and encryption can limit or prevent recovery.
Explore formatted drive recovery →It depends on the phone, app, encryption and available backups. Deleted messages are not always recoverable. If they may be evidence, ask us before changing the phone’s power or unlock state.
Explore mobile forensics →03 / Two types of data loss
Physical and logical faults can affect the same device. Assessment establishes what has failed before a recovery method is chosen.
Hardware & component faults
Dropped drives, damaged heads, liquid damage, failed circuit boards and unstable storage. The device may need specialist work before its data can be read.
Explore physical recovery →Files, folders & file systems
Deleted files, formatted volumes, corrupt file systems and lost partitions. Recovery depends on what remains readable and what has happened since the loss.
Explore logical recovery →04 / From enquiry to recovery
The cost depends on the fault and the work required. We explain the proposed scope, any upfront charges and the applicable payment conditions before you approve recovery.
Share the device, symptoms, anything already tried and the files that matter most.
Receive handling advice and instructions for sending your device to the laboratory.
Understand the recovery options, scope and charges, then decide whether to proceed.
We explain what was recovered and arrange secure delivery of the agreed data.
05 / Before you send it
Every case starts with the device in front of us and the data you need. We will explain what can be assessed and where the limits may be.
Talk to the team →Cost depends on the device, fault, damage, parts and work required. Your assessment and quote explain the proposed method, any upfront charges and the payment conditions. Forensic work is scoped and quoted separately from standard data recovery.
A readable device may still need a valid password, recovery key or supported access method. We assess the particular device and encryption. Repairing the storage hardware does not automatically unlock its contents.
Sometimes. The device, encryption, app, backups and what happened after deletion all matter. SSD TRIM and flash storage processes can make deleted data permanently unrecoverable. We assess the available options without promising a result.
Yes. Start an enquiry for shipping instructions and available postage options. Protect the device from movement and impact. For NAS or RAID systems, keep every drive and record its original bay position.
Choose the device you have, or contact us with the symptoms. You do not need to identify a physical, logical or firmware fault yourself. Tell us what happened and which files are most important.
Tell us before any recovery work begins. Evidence may need a documented acquisition, integrity checks and a clear handling record. Avoid resets, recovery software and changes to power or unlock state until we advise on the specific device.
Let’s work out the next step
Tell us about your device, the problem and the files you need. We will help you choose the right service.
Brisbane laboratory · Secure Australia-wide mail-in