Skip to main content
24/7 emergency lineFree diagnosis on eligible standard recoveriesFREE Postage Label, Australia-wide
WildfireData Recovery
No Data, No Fee policyNo success fee unless we recover your data

4.8 · 96 Google reviewsBrisbane laboratoryAustralia-wide mail-in

Phone won’t turn on or charge? Dead phone data recovery, Brisbane.

Stuck on the logo, or dead after a drop? The photos are almost always still on it.

Dead phone data recovery starts with good news: when a phone won’t start, what it has usually lost is power. Your photos and messages sit encrypted on the storage chip, with the key built into that phone’s own processor, so they wait on the original board until it can start again. We repair the battery connection, charging circuit, power chip or board on the original phone, start it, and you unlock it so the data can be copied. Any make, assessed free at our Brisbane lab.

  • Free assessment, nothing to pay if there is no route
  • Your phone’s own chips, kept together, never a replacement
  • Samsung, Pixel, iPhone and every other Android
  • Our copies wiped 14 days after delivery
BATTERY SoC NAND PMIC 01 BATTERY 02 POWER CHIP 03 PROCESSOR AND KEY 04 STORAGE CHIP
  1. 01Battery, the usual reason a phone won’t start
  2. 02Power chip, which shares the battery out
  3. 03Processor, with the key unique to this phone
  4. 04Storage chip, your photos and messages
Inside the phone
Simplified drawing, not to scale; real boards differ from model to model.
Viktor Burcevski, Executive Data Engineer at Wildfire Data Recovery Brisbane

Who reviews your dead phone case

Viktor Burcevski

Executive Data Engineer / Executive Forensic Consultant

Before anything is quoted, Viktor looks at every dead phone himself: is it the battery, the charging circuit, the power chip or the board, and what will it take to start it once? If a new battery from a repair shop will do, he says so.

  • Fault diagnosis
  • Power faults
  • Board-level repair
  • Data checks
What Viktor works on

Phones that died after a drop, an update or a swollen battery, phones a shop offered to replace, and old phones that wouldn’t start after years in a drawer, always on the original board, where the key to the data lives.

Meet the engineers →
1 hrApple’s charge before you try again
7 secGalaxy force restart hold
1Button that erases everything: Restore
FreeAssessment, nothing to pay if there is no route
4.8★Google rating, 96 reviews

Start here

Phone won’t turn on or charge? The 20-second answer.

Is my data gone? Usually not. A phone that won’t turn on or charge has lost power, not photos: they sit on the storage chip, locked to that phone’s own board. Phone not charging at all? Try another cable and charger first. If it still won’t start, the original board is started once in the lab, you unlock it, and everything can be copied off.

What should I do right now?

  1. Hot, swollen or wet? Don’t charge it. Unplug it and leave it on a hard surface.
  2. Otherwise, charge it for an hour with the maker’s charger, then force restart it.
  3. Stuck on the logo? On a computer, choose Update, never Restore.
  4. Offered a new phone or board? Say no until the data is off.

Why won’t my phone turn on or charge?

Most often a worn cable, a blocked charging port or a flat or worn battery; after a drop, water or heat, a power chip or a short on the board. Each one stops the phone, and none of them erases it.

Can I fix it myself?

Sometimes: an hour on the charger and the right force restart bring many phones back. If it is wet, hot, swollen or bent, stop there.

What does it cost?

Nothing to look at it. If the board can’t be started, nothing at all; otherwise a written quote comes first.

01 Symptoms · start here

Why won’t your phone turn on?

Start with the triage, then the two checks every maker recommends before anything else. Or pick the situation closest to yours below; your choice carries into the enquiry form.

Dead phone triage

What stopped it, and what does it do now?

Two answers point to the most likely failed part, what that means for your data, and the first three steps.

1 What happened just before it stopped?
2 What does it do now?

Your result appears here once both are answered.

Only a guide: the free assessment confirms what failed. Your answers stay on this page and are never sent.

Only need it working again? If everything is backed up, Apple, Samsung or a repair shop can replace the battery or the phone. If it isn’t, ask them first whether the repair keeps the original board, and tell them the data matters.

Safe-to-charge check

Is it safe to charge?

Five quick answers before you plug it in. Any yes means stop.

Has it been wet in the last few days?

Is it hot, or was it hot before it died?

Is the case, back or screen lifting or bulging?

Is it bent, or cracked through the frame?

Any smell, hissing or smoke?

Answer all five to see whether to charge it.

Force restart coach

The right buttons for your phone

Pick your phone. The coach shows the maker’s own steps, and times the hold where the maker gives a time.

Choose your phone to see its steps.

Or choose the closest situation below.

I don’t know which phone I have

Look at the back of the phone. The make is enough for now.

The make is enough. The exact model can be confirmed at assessment.

Choose a situation to see your next step.

Update-or-Restore simulator

The button that erases everything

When a phone is stuck, a computer or the phone’s own recovery menu offers choices. Practise here first: pick what you would press.

There’s a problem with the iPhone that requires it to be updated or restored.

Your choice

Pick a button on the left

Nothing here touches a real phone. It shows what each choice does, in the makers’ own words.

Sources: Apple: if you can’t update or restore your iPhone ↗ and Google: reset your Android device ↗. Menu wording differs between makers.

Asked first

The questions people ask about a dead phone

Why will my phone not turn on?

In order of how often: a battery that has run flat or worn out, a charging cable, plug or port that isn’t delivering power, software stuck at the logo, and damage on the board from a drop, liquid or heat. Only the last one needs board work, and none of them erases your data.

How do I recover data from a dead phone?

Check the cloud first: iCloud, Google Photos or Samsung Cloud may already hold the photos. If they don’t, the original phone has to start once so you can unlock it and copy everything. That is the lab’s job: repairing the battery connection, charging circuit, power chip or board on your own phone.

My Samsung phone won’t turn on. What should I try?

Samsung’s own advice: hold the Power (Side) and Volume Down buttons together for at least 7 seconds, and charge it only with a Samsung-approved charger and cable. If it is wet, hot or swollen, skip both and call.

Is a dead phone worth repairing just for the photos?

If the photos aren’t anywhere else, usually yes, because the repair only has to start the phone once. Check the cloud and the family computers first; if everything is there, a new phone is the cheaper answer.

Before you try anything else

Safe to do. Not safe. Call first.

The first column is what Apple, Samsung and Google tell you to try. The second is how most dead phones lose their data.

Safe to do

  • Charge it for an hour with the maker’s charger, plugged into the wall.
  • Force restart it with the right buttons for your model.
  • Look for the photos in iCloud, Google Photos or Samsung Cloud on a computer.
  • Unplug it at once if it gets hot.
  • Keep every piece if it was dropped.

Do not do this

  • Choosing Restore on a computer, or a factory reset from the recovery menu.
  • Accepting a replacement phone or board before the data is off.
  • Charging a wet, hot, swollen or bent phone.
  • Rice, a hair dryer or an oven to dry it.
  • Pressing the power button over and over once it is warm.

Stop and call first

  • It is hot, swollen, hissing or smells.
  • It died after water or a hard drop.
  • A shop says the board or the phone must be replaced.
  • Nobody knows the passcode.
  • It belonged to someone who has died, or it is needed as evidence.
1300 806 557

02 Costs · Quoted after assessment

What dead phone data recovery costs.

No fixed prices: what failed sets the cost, because the repair only has to start the original phone once.

How much does it cost to get data off a dead phone?

A battery or charging fault is the smaller job; a power chip, a short or water damage on the board is the bigger one. Whatever it turns out to be, the free assessment ends with a written quote, and if the board can’t be made to start there is no charge.

01

Battery or connector

A lab battery or bench supply in place of the old one, or a reseated connector.

02

Charging circuit

A damaged port, charging chip or cable connector on the board.

03

Power chip or short

Finding and repairing the fault that stops the board from starting.

04

Liquid, heat or a deadline

Corrosion clean-up, a damaged battery handled safely, or urgent work by arrangement.

Assessed free, quoted in writing.
If the board can’t be started, you hear that first and pay nothing. If it can, you see the price before anything chargeable begins. Request my free assessment →

Your choice of speed

How fast do you need it back?

Diagnosis is free on every phone, whichever speed you choose. The priority fee pays for the faster service; the recovery fee follows what the phone needs.

Standard

Free diagnosis

Standard queue. The phone is diagnosed in about 3 to 5 business days, then you get a fixed quote in writing, with no obligation.

Critical

$650 + GST upfront

Front of the queue with an engineer assigned the same day, usually 24 to 48 hours. For work deadlines, legal matters and data that can’t wait.

Emergency 24/7

$1,400 upfront

We start immediately and keep going through nights, weekends and public holidays until it is done.

The recovery fee follows complexity.
Most phone recoveries cost $220 to $1,200 + GST. Level 5 jobs, such as moving the chips to a donor board after a crush or a heavy impact, are quoted individually. Every quote is fixed in writing after the free diagnosis, and if nothing can be recovered there is no recovery fee.

Worth it?

Is it worth paying for?

Three questions decide it.

Did an hour on the charger and a force restart work?

Then back it up straight away and you may never need us.

Are the photos already in the cloud?

Look on a computer. If they are there, a new battery or a new phone is the cheaper fix.

Is the original phone the only copy?

Then yes: send it before anyone resets it, restores it or swaps the board.

03 Process · Inside the lab

How we get a dead phone going again.

Six stages, and power only goes into the board once it has been checked for shorts, liquid and a failing battery. Nothing chargeable starts without your written yes.

  1. 01Ownership firstBefore any work, we check the phone is yours, or that you act for its owner.
  2. 02Made safe firstA swollen or damaged battery is taken out safely, and the board is checked for liquid and shorts before any power goes in.
  3. 03Your options in writingWhich part failed, what it takes to start the board once, and the price, or plainly, that there is no route.
  4. 04Started on its own boardThe battery connection, charging circuit, power chip or short is repaired on the original phone, with a lab battery or bench supply where needed.
  5. 05Your passcode, then the copyOnce it starts, you unlock it or give us the passcode securely, and everything is copied and checked against your list.
  6. 06Returned, then wipedThe copied data and the phone come back to you; our working copy is wiped 14 days after delivery.

04 Laboratory

Who works on your phone.

Your phone stays in our Brisbane laboratory with the three engineers below, start to finish. Nothing is farmed out.

Martin Daniels, electrical engineer at Wildfire Data Recovery Brisbane

Martin Daniels

Electrical Engineer

Finds the fault that keeps a dead board from starting, and repairs it at component level: power chips, charging circuits, battery connectors and shorts.

  • Power faults
  • Micro-soldering
  • Board repair
  • Liquid damage
What Martin works on

Boards that died after a drop, a swollen battery or a spill, traced on a bench supply to the one failed part, then repaired where it is, on the original board, which holds the key to the data.

David Williams, co-founder and mobile and encryption specialist at Wildfire Data Recovery Brisbane

David Williams

Co-founder · Mobile & Encryption

A Wildfire co-founder since 2018, David checks what the phone’s encryption means for each job, and whether a backup already exists before anyone touches the board.

  • Phones & tablets
  • Encryption
  • Backups
What David works on

Dead iPhones, Galaxies and Pixels, interrupted updates, the cloud and computer copies people forget they have, and the conversation when a phone was the only copy.

Viktor Burcevski, Executive Data Engineer at Wildfire Data Recovery Brisbane

Viktor Burcevski

Executive Data Engineer / Executive Forensic Consultant

Runs the laboratory, signs off every quote for a dead phone, and checks what was copied against the owner’s list before it goes back.

  • Case review
  • Data checks
  • Forensic reports
What Viktor works on

Phones a shop has already tried to fix, phones from a family member who has died, and evidence phones, logged under a chain of custody from the day they arrive.

From our bench

Two phones crushed far past a normal repair.

Both boards were beyond saving. Both phones came back as a full backup, because the chips that hold the data were moved together.

Samsung Galaxy Z Fold6 after going through a lawnmower: smashed back glass, torn frame and a crushed board
Galaxy Z Fold6 · Level 5 · September 2026

Run over by a lawnmower

The problem: the frame was torn open, both screens were smashed, and the board and flex cables were crushed and full of grass and dirt. It arrived switched off, by post.

What we did: moved the chips that hold the data, the processor and storage together, from the crushed board onto a donor board of the same model, which is an uncommon and difficult job on a folding phone. We bypassed the damaged screens and hinge connection, then made a full forensic image with Cellebrite UFED.

The result: a full phone backup, with everything recovered, in about six weeks.

Samsung Galaxy S21 Ultra frame opened up, with the corner bent in from the impact
Galaxy S21 Ultra · Level 5 · 2026

Thrown to the ground, board beyond repair

The problem: the frame was pushed in and the board warped, then a previous repair shop snapped off a corner of the board, cutting its internal connections.

What we did: moved the three chips that hold the data together, the storage chip, the Exynos processor with its memory, and the Knox Vault security chip, onto a healthy donor board of the same model, testing every power rail before and after each step.

The result: a full phone backup, with everything recovered, in about three weeks. The storage chip holds the data, but the processor holds the only key, so they had to move together.

“Wildfire Data Recovery were fantastic to deal with from start to finish. Extremely responsive to any customer requests and we able to perform data recovery and phone repair where Samsung official repairer advised they would not likely be able to preserve the data.”
AUS-ROV Underwater Inspections · Google review
“Excellent Data Recovery and re set up. Viktor goes above and beyond to explain everything regardless of how long it takes. After disasters through the years gone by with other so-called experts, it was stessfree and a relief to discover Wildfire.”
Phillip C. · Google review

Offered a replacement?

Before anyone replaces the board or the phone.

Four questions to ask first, whoever is doing the repair.

Is it a repair or a replacement?

A replacement phone, or a new logic board with its own chips, starts empty: the key to your data stays in your old processor.

Do I get the old phone back?

If the data isn’t backed up, keep the old phone. It is the only place the data still is.

Will it be erased or restored?

Apple’s own service steps say a device may come back erased. Ask before you hand it over.

What if the repair doesn’t start it?

Ask them to stop and return it as it is, so a board-level repair is still possible.

05 Start

Start with a free assessment.

Tell us what happened before it died and what you need back. Anything the triage or a path card picked up is already filled in.

What happens next
  1. We call or email you.An engineer asks how it died and which data matters.
  2. You get a plan in writing.The failed part, the repair to start it, and the price.
  3. You choose.Approve it and we begin; decline and the phone is returned untouched.

Can’t be started? No charge.
Sending this form commits you to nothing, and the assessment is free.

Need confidentiality? We sign an NDA on request, and on every forensic case as standard.

See the six steps →

Hot, swollen or hissing?

1300 806 557

Request a free assessment

Takes about two minutes. We reply with the next step, not a sales call.

Answer only. Never type a passcode, PIN or pattern into this form. General descriptions are enough. Do not include private file contents.
Optional: Recovery Blueprint

No passcodes, PINs, patterns, account passwords or private file contents. Privacy policy

We’ll contact you to discuss the assessment. You approve the written scope and fees before chargeable work begins.

Use Start a Recovery instead →

This form needs JavaScript to send. Without it, please use Start a Recovery or call 1300 806 557.

06 Delivery

Sending a dead phone to the lab.

When an engineer has told you what to do next, request the free Express post-in label, or arrange a drop-off at the lab.

Free Express post-in label Australia-wide mail-in Wet, bent or swollen? Call before packing
Step 01

Off, unplugged, checked

Switch it off if you can and leave it unplugged. If it is swollen or was hot, call us first: damaged batteries need special packing.

Step 02

Box it, with any pieces

Bag up anything that came off in the drop and put it next to the phone. Pad the phone well inside a rigid box, and leave the charger and cable out.

Step 03

A short note, no passcode

Your name, number and how it died. Leave the passcode off the note, the phone and the box.

Step 04

Seal and track

Tape the box shut, attach the label we email you and note the tracking number.

A swollen or hot battery

Don’t post it until we have spoken: damaged lithium batteries need special packing, and some can’t go by ordinary post.

Passcodes and account passwords

Keep them out of the parcel and the form. Once the phone starts, you unlock it yourself or we arrange a secure way to pass it on.

Wet or bent?

Leave it unplugged and switched off, and tell us in the enquiry. Wet phones are best sent quickly.

Tick the checks as you prepare the parcel.

Request my shipping label

07 Answers

Dead phone questions.

Tap a question for the short answer. What works depends on the phone, what happened to it and whether the photos exist anywhere else.

Can you recover data from a phone that won’t turn on?

Usually, yes. The data is on the storage chip and the key is on the processor, so as long as the original board can be made to start once, you unlock it and everything can be copied. That is the work the lab does: battery connections, charging circuits, power chips and shorts, repaired on your own phone. Try the dead phone triage →

Should I take it to Apple or Samsung first?

If everything is backed up, yes. If it isn’t, ask first what the repair involves. A replacement phone or a new logic board starts empty, and Apple’s own service steps say a device may come back erased. If the photos matter and there is no backup, the data has to come off the original board before anyone swaps it. Why a new board can’t read your data →

Is it safe to charge a phone that won’t turn on?

If it is dry, cool, flat and undamaged, yes: Apple says to charge an iPhone for one hour and try again. If it is wet, hot, swollen, bent or smells, don’t: Australia’s consumer watchdog says not to use batteries or products that are overheating or showing signs of failure. Run the safe-to-charge check →

Will a new battery fix it?

Sometimes. A worn battery is a common reason a phone won’t start, and fitting a new one doesn’t touch the storage chip. If the old battery is swollen, don’t charge it, and if a new battery changes nothing, the fault is on the board.

My iPhone shows a computer and a cable. What do I do?

It is in recovery mode. Connect it to a computer; when it offers Update or Restore, choose Update. Apple says Restore reinstalls iOS and erases all your data, and that if the download takes more than 15 minutes the iPhone may leave the recovery screen. Try the simulator →

It died during an update. Is my data gone?

Usually not. An interrupted update often leaves the data where it was. Charge it, and if a computer offers Update or Restore, choose Update. If Update fails, stop there and call us rather than restoring it.

Can you take the memory chip out and read it?

Not usefully. A modern phone encrypts what is on that chip with a key built into its processor, so a chip read on another machine gives scrambled data. That is why the repair is always on the original board.

It got hot, and now it won’t turn on. What now?

Leave it unplugged on a hard surface, away from anything that burns, and don’t charge it again. Heat before a phone dies points to the battery or a short on the board. Call us before you post it: damaged batteries need special packing.

It’s an old phone that has been in a drawer for years.

A battery left flat for a long time can take a while to respond: Google says a fully drained Pixel may show nothing for up to 25 minutes on the charger. Charge it for an hour with a suitable charger. If nothing happens, or the case is bulging, the lab can power the board without the old battery.

Do you need my passcode?

Yes, once it starts, because it has to be unlocked. Keep it out of forms, emails and texts; when the phone is ready we arrange a secure way, or you type it in yourself.

How long does it take?

It depends on what failed. A battery or charging fault is quicker than a power chip or water damage on the board. The quote tells you how long, and urgent jobs can be moved up by arrangement.

What happens to my data after the job?

You get the copied data, and our working copies are wiped 14 days after delivery. The phone is returned free by tracked post, or by courier if you prefer, for a fee.

08 Learn

What really happens when a phone dies.

The four parts that fail, why a new board can’t read your photos, and the one choice on a computer screen that decides whether they survive.

On the board

What fails when a phone dies.

Power has to travel from the battery, through the power chip, to the processor. A break anywhere along that path looks the same from outside: nothing.

Battery

Flat, worn or swollen. The most common reason a phone won’t start.

Charging port

Lint, a damaged socket or a failed charging chip stop the battery refilling.

Power chip

Shares the battery out to everything else. A drop, liquid or a short can take it out.

Processor and storage

Hold the key and your photos. They wait for power, untouched.

Your data is here
Simplified. Layouts differ between models; on some phones the charging port sits on its own small board.

The swap trap

Why a new board can’t read your data.

A replacement phone, or a new logic board, is the quickest way to get a working phone. It is also the quickest way to lose the photos.

Your photos

Stored encrypted on the storage chip.

This phone’s processor

Holds a key unique to this phone, used with your passcode.

The original board

Where the chip and the key sit together.

New board, storage chip alone, or a new phone

The key stays behind, so the data can’t be opened.

Starts empty

Original board repaired, or chips moved together

The board is repaired, or its processor and storage are moved together to a donor board. It starts, you unlock it, and everything is copied.

Lab work
Apple calls the key hardware the Secure Enclave; Android phones use file-based encryption with their own secure hardware.

Recovery mode

Update or Restore: the button that matters.

When an iPhone is stuck, a computer can offer to update or restore it. They sound alike. They are not.

Update

Apple’s first choice: the computer tries to reinstall iOS. If the download takes more than 15 minutes, the iPhone may leave the recovery screen and you repeat the steps.

Restore

In Apple’s words, it reinstalls iOS and erases all your data. Only for a phone whose photos are already backed up.

On Android

The phone’s own recovery menu has the same trap: “Wipe data/factory reset”, which Google says erases all your data.

For iPhone boot loops in more detail, see iPhone boot loop data recovery. For the buttons that put each iPhone into recovery mode or DFU mode, see the recovery mode and DFU mode guide.

Sources

Where the statements on this page come from.

Where these facts come from (14 sources)
  1. Apple: restart an unresponsive iPhone (charge for one hour; force restart)
  2. Apple iPhone User Guide: force restart iPhone
  3. Apple: if you can’t update or restore your iPhone (Restore erases all your data)
  4. Apple: prepare your iPhone or iPad for a service appointment
  5. Apple: if you see a liquid-detection alert (don’t use rice or heat)
  6. Apple Platform Security: passcodes and passwords
  7. Samsung Australia: what to do if your Galaxy won’t turn on
  8. Google: fix a Pixel phone that won’t charge or turn on
  9. Google: reset your Android device to factory settings
  10. Android Open Source Project: file-based encryption
  11. ACCC: use and store lithium-ion batteries safely (5 October 2023)
  12. Product Safety Australia: lithium-ion batteries guide
  13. Wildfire: iPhone won’t turn on (iPhone detail)
  14. Wildfire: locked phone data recovery (forensic unlocking for supported models)

Sources checked 8 November 2026. Each record in the library below links to the page that documents it.

09 Library

Faults, steps and sources.

Search a fault, a maker’s step or a term. Each record links to the Apple, Samsung, Google or other page that documents it, and a fault record can carry the situation into your enquiry.

Why phones dieFlat or worn batteryEvery phone
How you can tell
It died when the battery ran out, and nothing happens on the charger at first
What to do
Charge for an hour with the maker’s charger in a wall socket, then force restart
Your data
Untouched

Source checked 8 November 2026 · Bookmark this record

Why phones diePower chip or short on the boardEvery phone
How you can tell
Nothing at all, even on a known-good charger, often after a drop, liquid or heat
What usually failed
The power chip, a battery connector or a short somewhere on the board
Your data
Still on the storage chip, waiting for the board to start

Source checked 8 November 2026 · Bookmark this record

Why phones dieStuck on the logo, or boot loopEvery phone
How you can tell
The logo appears, then the phone restarts, again and again
What usually failed
Software, a failing storage chip or a board fault that resets it
Avoid
Restore on a computer and factory reset from the recovery menu: both erase everything

Source checked 8 November 2026 · Bookmark this record

Why phones dieSwollen or hot batteryEvery phone
How you can tell
The screen or back is lifting, the phone sits unevenly, or it got hot
What to do
Unplug it, leave it on a hard surface away from anything that burns, and don’t charge it
If it smokes
Call 000

Source checked 8 November 2026 · Bookmark this record

Why phones dieWon’t chargeEvery phone
How you can tell
No charging sign with any cable or plug
Try first
The maker’s cable and a wall plug, and a torch to check the port for lint
Avoid
Pins or anything metal in the port, and damaged cables

Source checked 8 November 2026 · Bookmark this record

Maker stepForce restart an iPhoneiPhone
Face ID, iPhone 8 and SE (2nd gen or later)
Press and release volume up, press and release volume down, then hold the side button until the Apple logo
iPhone 7
Hold volume down and the side button until the Apple logo
iPhone 6s or earlier
Hold the Home button and the side or top button until the Apple logo
If it still won’t turn on
Charge it for one hour and try again

Source checked 8 November 2026 · Bookmark this record

Maker stepForce restart a GalaxySamsung Galaxy
The buttons
Power (Side) and Volume Down together
How long
At least 7 seconds
Charger
Samsung-approved chargers and cables only

Source checked 8 November 2026 · Bookmark this record

Maker stepRestart a Pixel that won’t turn onGoogle Pixel
Charge first
At least 10 minutes; a fully drained Pixel may show nothing for up to 25 minutes
Then
Hold the Power button for about 35 seconds
Rings, but blank
That is a screen fault

Source checked 8 November 2026 · Bookmark this record

Maker stepRecovery mode: Update or RestoreiPhone and iPad
Restore
Reinstalls iOS and erases all your data
Apple’s advice
If you haven’t tried updating yet, try updating first
The 15-minute limit
If the download takes longer, the iPhone may leave the recovery screen

Source checked 8 November 2026 · Bookmark this record

Maker stepFactory reset from the recovery menuAndroid
What it does
Erases all your data from the phone
When to use it
Only once the data is safe somewhere else

Source checked 8 November 2026 · Bookmark this record

Maker stepBefore a repair or replacementEvery phone
Apple’s advice
Back up first; Apple warns a serviced device may come back erased
What to ask
Is it a repair or a replacement, and will it be reset?

Source checked 8 November 2026 · Bookmark this record

GlossaryPower chip (PMIC)Glossary

The chip that turns the battery’s power into the voltages the rest of the phone needs. When it fails, nothing starts, even with a full battery.

Source checked 8 November 2026 · Bookmark this record

GlossaryBattery connectorGlossary

The small plug that joins the battery to the board. A drop can loosen or crack it, so the phone looks dead with a healthy battery.

Source checked 8 November 2026 · Bookmark this record

GlossaryShort circuitGlossary

A path for current where there shouldn’t be one, often from liquid, corrosion or a crack. The phone protects itself by refusing to start, and it can get warm on the charger.

Source checked 8 November 2026 · Bookmark this record

GlossaryRecovery modeGlossary

A mode where the phone waits for a computer to reinstall its software. On an iPhone the computer offers Update or Restore; only Restore is described by Apple as erasing all your data.

Source checked 8 November 2026 · Bookmark this record

GlossaryLogic boardGlossary

The phone’s main circuit board, with the processor that holds the key unique to that phone and the storage chip with your data. A new board with its own chips can’t open them; when a board is beyond repair, its processor and storage have to move together.

Source checked 8 November 2026 · Bookmark this record

GlossaryChip-offGlossary

Removing the storage chip to read it on another machine. On a modern encrypted phone this gives scrambled data, because the key stays with the original processor.

Source checked 8 November 2026 · Bookmark this record