What happened?

Choose the closest description. If you arrived from a problem card, this step is already complete.

Tell us about the device

Brand, model family, exact model and capacity improve the handoff to the correct engineer.

What matters most, what has been tried, and how urgent is it?

Tick everything that applies. “Other” fields are available where the usual choices do not fit.

What do you need recovered or established?

What has already been tried?

Urgency service level—upfront assessment charge

Your preliminary recovery pathway

This is an intake guide, not a remote diagnosis or guarantee. The laboratory confirms the method, quote and limitations after assessment.

Copyable case brief

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