Read the relevant page, build a recovery brief, call an engineer, or send the case securely, without opening a second popup.
Problem, device and brand cards are normal page links. The assessment button builds a saved recovery brief.
Choose the closest description. If you arrived from a problem card, this step is already complete.
Brand, model family, exact model and capacity improve the handoff to the correct engineer.
Tick everything that applies. “Other” fields are available where the usual choices do not fit.
This is an intake guide, not a remote diagnosis or guarantee. The laboratory confirms the method, quote and limitations after assessment.
Read the recovery method, limitations and intake process for this device or issue.
Read the relevant pageBest for uncertainty, dangerous batteries, active incidents, legal deadlines and Emergency 24/7.
Call 1300 806 557Keep the menu open and load Wildfire’s secure submission form in this same full-screen panel.
Save the structured summary for a call, email, internal approval or later submission.
Free tool · RAID failure simulator
Click any drive to fail it, then click it again to bring it back. Watch which blocks survive, which are rebuilt from parity, and the point where the array stops being recoverable on its own.
Each drive is a button: click it, or focus it and press Enter or Space. Use the left and right arrow keys to move between the preset scenarios above.
Work out capacity and rebuild risk → Real array degraded? Rebuild or stop? →
Questions
One. Fail a second drive in the simulator and the array can no longer be rebuilt from parity on its own.
RAID 0, 1, 5, 6 and 10. Use the level buttons above the drawing to switch between them.
No. It shows how each level protects data in principle. It cannot see your drives. If yours has lost drives, call before anyone rebuilds.
Related tools
Usable space, how many drives can fail and rebuild risk, for every RAID level.
Open the calculatorA few questions and a cautious answer before anyone rebuilds.
Open the checkerPaste what your array and drives report and get a plain-English reading.
Open the readerEvery free NAS and RAID tool in one place.
See all free toolsA drive has already dropped out
If the data matters, shut the array down cleanly and call. Our lab images every drive before any rebuild, then works from the copies.