Apple’s routes erase the phone. The ads erase it too. Two routes don’t. A Brisbane forensic lab walks through all of them, in the order you’ll meet them.

Without the passcode, every route Apple gives you ends with an erased iPhone. Two routes can keep the data, and neither of them is an app.
Type “how to unlock iPhone without passcode” into Google and you get the same page every time: four ads for unlock software, Apple’s restore steps, a forum thread and a few videos. None of them says plainly the one thing you need before you tap anything: which of these keeps your photos, and which ones wipe them.
This guide rates every method you will be offered by what it does to the data on the phone. It is written from a data recovery lab in Brisbane that opens locked iPhones for their owners, so we also say where our own work fits, and where it doesn’t.
Google shows two questions under this search that deserve a straight answer, because videos keep promising them.
No dial code removes an iPhone passcode. Apple’s own page on finding your serial number and IMEI lists Settings, the SIM tray and the box, and no code at all. The emergency call screen is the only keypad you can reach on a locked iPhone, and nothing typed there changes the lock.
Apple’s three-finger gestures are editing and accessibility tools, and none of them is a key. In a text field, a three-finger pinch copies, a three-finger spread pastes and a three-finger swipe left undoes. Zoom, the accessibility feature that magnifies the screen, is switched on under Settings, Accessibility; once it is on, a three-finger double tap zooms in and out, lock screen included, which is why the videos look as though something is happening. If Zoom is off, the double tap does nothing.
These were real bugs in old versions of iOS, closed in the updates Apple lists on its security releases page. A trick that worked on an iPhone years ago is not a method on a current one. Trying them costs you only time, with one exception: wrong passcode attempts, which count towards the lockout.
Your passcode is combined with a key that was fused into the phone’s processor when it was made, one that Apple says neither it nor its suppliers can read. Together they unlock the keys that encrypt your files, and the Secure Enclave that holds them counts every wrong try. Exceed the limit and it erases the protected data itself. Copying the storage chip gives you encrypted blocks and nothing else.
This is not a setting a shop can switch off. Apple’s own guidelines for police say it cannot extract the data from any iPhone on iOS 8 or later. When the FBI asked in 2016 for a version of iOS that would skip the passcode protections, Apple refused in public and called it a backdoor. That is why the honest answers on page one are all variations of “erase it”, and why the routes that keep data are narrow and specific. Our locked phone page has the longer explanation.
These are the routes you will be offered, in the order most people meet them. “Keeps the data” means the files on the phone survive. A backup restore afterwards is not the same thing: it brings back a copy as at the backup date, and only if a backup exists. StatCounter’s Australian web traffic figures for October 2026 put more than four in five iPhones and iPads on iOS 18 or later, so the routes that need iOS 17 or later apply to most phones you will meet.

| Method | Who it suits | Keeps the data? | What it needs |
|---|---|---|---|
| 1. Forgot Passcode? on the screen | Your own iPhone on iOS 17 or later | No, erases | Apple Account password, Find My on, Wi-Fi or mobile data |
| 2. Previous passcode (72 hours) | Passcode changed in the last 72 hours, iOS 17 or later | Yes | The old passcode, Find My on, Wi-Fi or mobile data |
| 3. Find My or iCloud.com erase | Any iPhone with Find My on | No, erases | Apple Account password |
| 4. Computer restore (recovery mode) | Any iPhone | No, erases | A Mac or PC and a cable |
| 5. Unlock software | Any iPhone, for a fee | No, erases | A computer and a licence |
| 6. Work or school iPhone (managed) | Devices enrolled with an employer or school | Usually yes | Your IT administrator |
| 7. The Apple Store | Any iPhone | No, erases | Proof of ownership, a booking |
| 8. A phone repair shop | Any iPhone, for a fee | No, erases | The computer restore or unlock software, run for you |
| 9. Forensic lab | Supported model and iOS version | Yes, on supported models | Proof of ownership, a free model check |
| 10. IMEI, carrier or “iCloud unlock” services | A different lock | Not this lock | See the three locks below |
On iOS 17 and later, after five wrong tries the lock screen offers Forgot Passcode? at the bottom, as long as Find My is on and the phone can reach Wi-Fi or mobile data. Tap it and the phone asks for your Apple Account password (Apple ID, as iOS 17 and earlier call it), then erases itself and sets up as new. From iOS 15.2 to iOS 16 the Security Lockout screen offers Erase iPhone instead, under the same conditions and with the same result. Before iOS 15.2 there is nothing to tap, so the routes left are Find My or a computer. With Find My off the button never appears either, and a computer restore or the Apple Store is what is left, though Activation Lock will not be waiting afterwards, because Find My is what switches it on. It is the quickest route back to a working phone, and the quickest way to lose anything that was only on it.
If you changed your passcode in the last 72 hours and still know the old one, iOS 17 and later lets you tap Forgot Passcode? on the iPhone Unavailable screen, then Enter Previous Passcode, and type the old one. Nothing is erased. It uses the same Forgot Passcode? button as the reset above, so the phone needs Wi-Fi or mobile data and Find My on, and the option only shows once the phone is already locked out, so don’t make more wrong entries just to reveal it. It stops working if you, or someone else, tapped Expire Previous Passcode Now in Settings. Do it on the phone itself, and never type a passcode into a website or an enquiry form.
Sign in at icloud.com/find from any browser, choose the iPhone and choose Erase This Device. Apple sends a confirmation email to the Apple Account email address. If the phone is offline, the erase waits until it next connects. Find the phone before then and you can cancel it with Stop Erase Request. Activation Lock stays on afterwards, so the phone asks for the same Apple Account password when it restarts. Apple’s page on Activation Lock says that is its job: it stops anyone else reactivating the phone, which is not the same thing as protecting what was on it.
Put the iPhone into recovery mode, connect it to a Mac or PC, and the computer offers Update or Restore. Update does not remove a forgotten passcode. Restore does, by erasing the phone and reinstalling iOS. Entering recovery mode erases nothing by itself, but it is a forced restart, and a restart can narrow what a lab can do later. If the data matters, leave the phone alone until the free model check is done. Our recovery mode and DFU mode guide shows the button sequence for each model.
Dr.Fone, Gbyte, Tenorshare 4uKey, EaseUS MobiUnlock, iToolab UnlockGo and the rest sell the same thing: a program that puts the iPhone into recovery mode and runs Apple’s restore for you, with a licence fee on top. The ads say “without losing data” and a success rate “as high as 99%”. The vendors’ own guides say otherwise. Dr.Fone’s user guide: unlocking “will clear all the data within the device”. Gbyte’s FAQ: “Removing a forgotten screen passcode requires erasing the device.” EaseUS makes you type 777777 to confirm that “the unlock process will wipe all data on your iOS device”. iToolab: “All of the data on your device will be erased when removing the screen lock.” Aiseesoft, whose ad promises to fix a locked iPhone “without losing data”, says in its own tutorial: “Erasing the lock screen password will erase all your data.” FoneLab says it plainly: “Removing iPhone Passcode will erase all data on your device.” Tenorshare’s FAQ says the same of 4uKey. AnyUnlock puts it more gently, saying screen passcode removal “may require resetting the device”, and keeps its “without data loss” wording for Screen Time and SIM locks.
The “no data loss” in the ads means restoring a backup afterwards, which you can do without paying anyone. The one real risk they add is a failed restore partway through, which leaves the phone in recovery mode until it is restored again. The Australian Competition and Consumer Commission’s rule for advertising is short: a business must be able to prove any claim it advertises. Hold “as high as 99%” and “without losing data” to that standard, then read the vendor’s own guide before you pay.
If the iPhone is managed by an organisation, its administrator can usually clear the passcode remotely. Apple lists Clear passcode among the device management commands for iPhone and iPad, and a supervised iPhone can also be cleared with an unlock token saved in Apple Configurator when it was first set up. The data stays. Ask IT before you try anything else, and expect them to want the request in writing.
Apple’s position is written down: it cannot remove the passcode lock without erasing the device. A Genius Bar appointment gets you a supervised erase and help setting up again. A receipt proves the phone is yours. It does not open the files.
A repair shop has the same two routes you have: the computer restore, or unlock software run on your behalf, and both erase the phone. If a shop says it can unlock the phone in minutes and keep your data, ask which licensed forensic tool it uses and what proof of ownership it asks for before you hand the phone over.
This is our work. Licensed forensic tools can open some iPhones and extract the data without an erase, depending on the exact model, the iOS version and the state the phone is in. Older models have the widest support, which is why an iPhone 6s or 8 that a shop calls worthless is often the easiest to help. It is owner-authorised work: we verify who you are and that the phone is yours, or that you act for the owner, before anything starts. A free model check tells you whether a route exists before you spend a dollar. We don’t publish which methods apply to which model, because support shifts with tool updates and iOS versions.
A carrier unlock lets the iPhone use another network. An Activation Lock removal, where it is legitimate, releases the phone from an Apple Account. Neither touches the screen passcode or the encrypted files. The three locks are set out below.
Five answers. The result lists the routes open to you and what each one does to your data. Nothing is sent anywhere, and nothing here asks for a passcode.
Answer all five to see your routes.
Apple’s steps tell you how to erase. They don’t tell you what to look at first. Do these on another device, not on the locked phone.

Google’s related search is “how to unlock iPhone without passcode when someone dies”, and every result on it says the same thing: it can’t be done. That is true of the passcode, and incomplete about the data.
Apple has a process for requesting access to, or deleting, a deceased person’s Apple Account. In Australia and New Zealand it accepts alternative documents rather than a court order. It can hand over account data, such as iCloud Photos and backups, and it can remove Activation Lock so the phone can be erased and reused. It does not give you the passcode, and Apple says in the same place that it cannot remove the passcode without erasing the device.
Since iOS 15.2 an owner can name a Legacy Contact. With the access key and a death certificate, that person receives the account’s photos, messages, notes, files, contacts and device backups. It is account access, not device access: the handset stays locked.
If what you need was only ever on the phone, the technical question is the same as for a living owner: is the model supported? The authority is different. We ask for the death certificate with the grant of probate or letters of administration, or the will naming you as executor where no grant is needed. We also document the chain of custody, because these matters sometimes end up before a court. In Queensland the Supreme Court issues the grant: probate where the will names an executor who can act, letters of administration where there is no will or no executor able to act. Don’t let anyone restart, update or reset the phone while the paperwork is sorted out. The locked phone page lists what we need for an estate.
Half the advice online is about a different lock from the one on your screen. Check which one you have before you pay anyone.
The six digits, or Face ID and Touch ID in front of them. It protects the data on the phone. This is the lock this guide is about.
Ties the phone to an Apple Account through Find My. It survives a Find My erase or a computer restore and asks for the account password at setup. Removing it needs that password, or a request to Apple with proof of purchase, and it does not bring erased files back.
Stops the phone using another network’s SIM. Only the carrier that sold the phone can lift it. It has nothing to do with the screen or the data.
More on telling them apart: Can a locked iPhone be unlocked without erasing it?
Google asks this under the search too, usually about a found phone. The answer turns on whose phone it is, not on the method.
Yes. Erasing or opening a phone you own is your decision. The only thing at stake is the data.
Section 408E of the Queensland Criminal Code makes it an offence to use a “restricted computer” without the consent of the person who controls it, and a passcode-locked phone is the textbook case. The maximum penalty is three years’ imprisonment, five where there is gain, detriment or damage, and ten where that gain or damage is worth more than $5,000 or the use is meant to commit another indictable offence, and the other states and the Commonwealth have their own versions. A partner’s phone, an adult child’s phone, an employee’s personal phone: the same rule. It is why a lab that opens locked phones asks for proof before it starts, and why we decline when the authority isn’t there.
Hand it in to the police or the owner’s carrier. Activation Lock keeps it tied to the owner’s account through any erase, so it is of no use to anyone else. From Find My, the owner can see where it is and put a message with a phone number on its lock screen.
If the organisation owns the phone, it is the controller, even if you carry it every day. Its administrator can usually clear the passcode, and its written approval is what a lab needs before touching it. A personal phone enrolled in a work system is still yours.
We would rather you knew the limits before you call.
The same iPhone on two iOS versions can be two different answers. Since iOS 18.1 an iPhone that has not been unlocked for about three days restarts itself into a more locked state, a change the security researcher Jiska Classen documented in November 2024. That clock matters to a lab and not to Apple’s routes, so call before the phone sits in a drawer, and don’t update, force-restart or reset it.
We check identity, the link to the phone and your authority before anything happens. The handling follows the SWGDE best practices for mobile device evidence and NIST’s mobile forensics guidelines: the phone is isolated from networks and its state is recorded. Nothing is done to it before the plan is agreed with you. An NDA is available on request and standard on forensic matters.
The model check costs nothing. If a route exists you get a fixed quote in writing, then you start the recovery. Most phone recoveries cost $220 to $1,200 + GST, a typical job takes 12 to 15 business days, and faster queues are available. Read the No Data, No Fee conditions.
Twenty minutes in Settings now turns a forgotten passcode from a disaster into a nuisance. Two of these, backups and updates, are also the Australian Cyber Security Centre’s standing advice for any phone.
Face ID is a convenience layer over the passcode. Apple’s own list of when it insists on the passcode instead includes a restart, 48 hours without an unlock, five failed face matches and a remote lock. Without the passcode you are back to the list above: Apple’s erase routes, the 72-hour previous passcode, a managed-device administrator, or a lab.
Since iOS 18.1 an iPhone that has not been unlocked for about three days reboots into a more locked state. Nothing is erased. It does narrow what a lab can do, so if the phone matters, don’t leave it in a drawer before you ask.
Not without their consent, or lawful authority such as an estate grant or a court order. In Queensland that is section 408E of the Criminal Code, and the other states have equivalents. A lab will ask for the authority first, and so do we.
Forgot Passcode? on the screen and the Find My erase both work without a computer. Both erase the phone. Both need the Apple Account password and Find My on.
No Apple route is open. A computer restore needs a computer, and the on-screen reset needs the Apple Account password. The remaining questions are whether a workplace manages the phone and whether the model is supported in a lab.
Not with Apple’s tools, which erase it like any other model. Older iPhones tend to have the widest forensic support, so a 6s, 7 or 8 is worth a free model check before it goes in a drawer.
Not by itself. After a Find My erase or a computer restore the phone asks for the Apple Account that was signed in. The on-screen reset is the exception: it signs that account out with its password before it erases. Apple can remove it with proof of purchase, or through its deceased-account process.
Not without the seller. You can erase it with a computer, but Activation Lock then asks for the previous owner’s Apple Account at setup. Apple’s advice is not to take ownership of a used iPhone that is still protected by Activation Lock: ask the seller to remove the phone from their account at icloud.com, or return it. A lab needs proof that the phone is yours, so a second-hand iPhone with the seller’s account still on it is one we cannot take on.
A receipt proves ownership. Apple’s answer stays the same: the passcode comes off by erasing the device.
Erasing a phone you own is legal, with or without software. The point is what it costs you: the same erase Apple does for free, plus a licence fee, and your data gone either way.
Every claim above was checked against the page listed here on 11 November 2026. The two ad phrases quoted under method 05 are what Google Australia showed for this search on 10 November 2026. Apple and the software vendors change their pages, so check the date on anything you rely on.